Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Gustavo Cosio

Gustavo Cosio

Store Lead
San Francisco,CA

Summary

Results-driven Store Lead known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service excellence, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth store operations and positive customer experiences.

Overview

4
4
years of professional experience

Work History

Store Lead

Men's Wearhouse
Fairfield , CA
02.2024 - Current
  • Received store deliveries and transported items to correct facility locations.
  • Supervised team members on their assigned tasks throughout the day.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Performed daily audits of the store's physical condition, cleanliness, product placement, pricing accuracy.

Area Supervisor

Ross Dress for Less
Fairfield, CA
06.2023 - Current
  • Developed and maintained a positive working environment for all staff members.
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Resolved customer complaints in a timely and professional manner.
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Maintained records of team member productivity, attendance, and other metrics related to job performance.
  • Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Responded promptly to any emergency situations that may have arisen during business hours.
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.

Loss Prevention Specialist

Ross Dress for Less
Fairfield, CA
10.2022 - 06.2023
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with law enforcement to resolve escalated situations.

WAREHOUSE ASSOCIATE, Amazon
Vacaville, CA
01.2021 - 09.2022
  • Packed and labeled merchandise to prepare for loading and shipment to customers
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
  • Used pallet jacks to move items to and from warehouse locations
  • Received deliveries, scanned packages and updated orders in internal database
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Education

High School Diploma -

C. Wood High School
Vacaville, CA
06.2020

Computer And Information Sciences

Solano Community College
Fairfield, CA

Skills

  • Retail Operations
  • Cash Handling and Reconciliation
  • Loss Prevention
  • Superior Work Ethic
  • Adaptable to Changing Demands
  • Willing to Learn
  • Relationship Building
  • Team Collaboration
  • Equipment Inspection
  • Manual Dexterity
  • Visual merchandising
  • Employee training
  • Sales Leadership
  • Customer Service Management
  • Handling Complaints and Inquiries
  • Team Building and Motivation

Timeline

Store Lead

Men's Wearhouse
02.2024 - Current

Area Supervisor

Ross Dress for Less
06.2023 - Current

Loss Prevention Specialist

Ross Dress for Less
10.2022 - 06.2023

WAREHOUSE ASSOCIATE, Amazon
01.2021 - 09.2022

High School Diploma -

C. Wood High School

Computer And Information Sciences

Solano Community College

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