Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Scott Thomas

Richardson,TX

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

25
25
years of professional experience

Work History

Store Lead

Big Lots
Keller, TX
05.2024 - 02.2025
  • Provided exceptional customer service to all customers.
  • Assisted in hiring and training new employees.
  • Handled returns and exchanges according to company policies.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed daily audits of the store's physical condition, cleanliness, product placement, pricing accuracy.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Dealt with customer complaints and rectified product and service issues.
  • Analyzed sales data to identify trends in order to optimize stock levels accordingly.
  • Monitored store performance metrics, such as sales, profitability, and customer satisfaction.

Asst. Store Manager

Tom Thumb Food Stores
Irving, TX
09.2006 - 05.2024
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Preschool Teacher

Childrens Courtyard
Flower Mound, TX
01.2004 - 09.2006
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Incorporated music, art and theater into lesson planning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
  • Incorporated music and art activities to encourage creativity and expression.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Built and strengthened positive relationships with students, parents and teaching staff.

Store Manager

Brookstone
Dallas, TX
02.2000 - 01.2004
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Education

Associate of Science - Education

Richland College
Dallas, TX
05.1999

Associate of Arts -

Berkner High School
Richardson, TX
05.1996

Skills

  • Marketing and Promotions
  • Mentoring and Coaching
  • POS Systems
  • Inventory Control
  • Problem-Solving
  • Team Building and Leadership
  • Store Opening and Closing
  • Retail Operations
  • Hiring and Training
  • Sales Tracking
  • Staff Development

Accomplishments

  • Grocery Manager of the Year for the District 2 in 2018
  • GM Manager of the Year for District 2 in 2015
  • GM Manager of the Year for District 2 in 2014

Timeline

Store Lead

Big Lots
05.2024 - 02.2025

Asst. Store Manager

Tom Thumb Food Stores
09.2006 - 05.2024

Preschool Teacher

Childrens Courtyard
01.2004 - 09.2006

Store Manager

Brookstone
02.2000 - 01.2004

Associate of Science - Education

Richland College

Associate of Arts -

Berkner High School

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