Kourtnee Johnson
Northlake,TX
Summary
To work in an environment that enhances my skills to their fullest potential and to obtain a position with an organization that will provide opportunity for career development and advancement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
OC Medical Assistant Student
Texas Tech Family Practice Center
09.2023 - 11.2023
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
- Enhanced patient experience by providing compassionate care and accurate medical documentation.
- Administered injections proficiently while adhering to strict safety protocols.
- Improved clinic efficiency through effective scheduling and coordination of patient appointments.
Patient Service Specialist – Denials Management Unit
Texas Tech Health Science Center
10.2017 - 09.2021
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Patient Service Specialist - Outpatient
Select Rehabilitation Hospital
07.2016 - 05.2017
- Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
Release of Information Clerk
Midland Memorial Hospital
11.2012 - 05.2016
- Maintained an organized file system for easy retrieval of patient records while adhering to strict confidentiality guidelines.
- Developed strong working relationships with healthcare providers, insurance companies, and legal representatives to facilitate the timely release of requested information.
- Provided exceptional customer service, addressing concerns or questions from patients regarding their medical records expediently and professionally.
Education
Certificate -
Odessa College
Odessa, TX12.2023
High School Diploma -
Denton High School
Denton, TX05.2007
Skills
- Sterilization techniques
- Electronic health records
- Patient scheduling
- Lab specimen processing
- Customer Service
- Telephone Etiquette
- Computer Proficiency
- Insurance Verification
- HIPAA Compliance
- Critical Thinking
- Providing Information and Resources
- Caring and Empathetic
- Records Maintenance
- Confidentiality Practices
- Document Scanning
References
1. Bill Arencibia, Unit Manager, Family Medicine Texas Tech HSC, Phone: 432-703-5451
2. Michonne Sutton, Texas Tech Health Science Center, Phone: 432-425-8057, Email: michonnesutton42@gmail.com
3. Carmen Cruz, Midland Memorial Hospital, Phone: 432-559-8209
Timeline
OC Medical Assistant Student
Texas Tech Family Practice Center
09.2023 - 11.2023
Patient Service Specialist – Denials Management Unit
Texas Tech Health Science Center
10.2017 - 09.2021
Patient Service Specialist - Outpatient
Select Rehabilitation Hospital
07.2016 - 05.2017
Release of Information Clerk
Midland Memorial Hospital
11.2012 - 05.2016
Certificate -
Odessa College
High School Diploma -
Denton High School
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