Johnteria Johnson
Jacksonville,Florida
Summary
A focused and driven professional seeking a position as a Administrative Medical Assistant to utilize my strong communication and organizational skills. I have an extensive customer service background and the ability to collaborate with other colleagues to resolve challenges and dilemmas. Successfully mastered productivity and operational policies, procedures, and guidelines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant Student
Concorde Career Colleges
Jacksonville, FL
01.2024 - Current
- Assisted in taking patient vital signs and medical history information.
- Prepared patients for examinations by obtaining necessary supplies and equipment.
- Greeted patients warmly upon arrival to the office or clinic setting.
- Entered data into electronic medical records systems accurately and efficiently.
- Administered injections, vaccinations, and medications as prescribed by a physician.
- Maintained cleanliness of examination rooms between appointments.
- Collected specimens for testing according to established protocols.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
Customer Service Representative
Maximus
Jacksonville, FL
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Analyst
Money Solver
Jacksonville, Fl
09.2022 - 11.2023
- Prequalify potential customers with federal/state debts as well as tax relief
- Processed applications for financial assistance
Picker
Amazon
Jacksonville, FL
07.2022 - 09.2022
- Pulled and packed product based on daily orders
- Met specifics of customer orders in a timely manner
- Kept products separated and organized in good rotation
- Monitored product quality frequently
Stocker/Cashier Customer Service Desk
Walmart
Jacksonville, FL
11.2020 - 07.2022
- Engaged in a high-volume customer service calls
- Unloading boxes up to 50 pounds for inventory
- Communicated with management daily to determine which items are low in stock
- Worked with others to create a positive and team-oriented work environment
- Provided assistance to customers who needed money services, and cashier
Cashier
McDonald's
Jacksonville, FL
11.2020 - 07.2021
- Greeted customers
- Recommended food items
- Collected payments
- Promoted special deals
Education
Medical Assisting
Concorde Career Institute
Jacksonville, FL08-2024
Generations USA, AMA Certificate of Completion -
01.2023
High School Diploma -
Terry Parker High School
01.2021
Certified Medical Administrative Assistant -
National Healthcareer Association
Skills
- Positive and helpful direct-patient interaction
- Answer phones and direct appropriately
- Maintain accurate and current patient files
- Verify insurance and process payments
- Ensure compliance with medical laws and procedures
- Schedule appointments and maintain providers' calendars
- HIPAA Compliance
- Immunization Administration
- Sterilization techniques
- Patient education and counseling
- Medical Terminology
- Vital Sign Monitoring
- Data Entry
- Wound care and irrigation
- Proper sterilization techniques
- Electronic Medical Records
- Certified in Basic Life Support (BLS)
- Pulmonary function tests (PFTs)
- Customer Service
- CPR
- Equipment Sterilization
- ICD-10 and CPT coding
Certification
- Occupational Safety and Health Administration (OSHA) and the Workplace
- Anger in the Workplace
- HIV & Aids Introduction
- Bloodborne Pathogens
- BLS/CPR
- HIPAA rules and regulations
- Administrative Medical Assistant Program
Timeline
Medical Assistant Student
Concorde Career Colleges
01.2024 - Current
Customer Service Representative
Maximus
01.2024 - Current
Analyst
Money Solver
09.2022 - 11.2023
Picker
Amazon
07.2022 - 09.2022
Stocker/Cashier Customer Service Desk
Walmart
11.2020 - 07.2022
Cashier
McDonald's
11.2020 - 07.2021
Medical Assisting
Concorde Career Institute
Generations USA, AMA Certificate of Completion -
High School Diploma -
Terry Parker High School
Certified Medical Administrative Assistant -
National Healthcareer Association