Kourtney Atwood
Lee's Summit,MO
Summary
Adept at fostering client relationships and excelling in skincare plan customization, I significantly enhanced customer satisfaction at The Grove Spa. Skilled in multitasking and organization, my leadership as Spa Manager streamlined operations, boosting productivity. My expertise in skincare product knowledge and professional demeanor underpins a proven track record of achieving exceptional results.
Overview
11
11
years of professional experience
Work History
Esthetician
The Grove Spa
07.2023 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including dermaplaning, chemical peels, and LED therapy.
- Fostered friendly, warm, and exceptional customer experience.
Server
Konrads
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Front Desk/Esthetician
VSBC
10.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Spa Manager
The Grove Spa
06.2018 - 10.2021
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Managed inventory control, reducing waste and lowering product costs.
- Maximized efficiency through time management and staff supervision to boost productivity.
Shift Manager
Qdoba
09.2013 - 07.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Esthetician License -
Missouri College of Cosmetology North
Springfield, MO10.2021
Associate Of Arts And Sciences -
Ozarks Technical Community College
Springfield, MO2017
Skills
- Skincare product knowledge
- Customized skincare plans
- Sanitization
- Spa retail sales
- Scheduling
- Superior attention to detail
- Relationship building and management
- Professional Demeanor
- Software use
- Multitasking and Organization
Timeline
Esthetician
The Grove Spa
07.2023 - Current
Server
Konrads
07.2023 - Current
Front Desk/Esthetician
VSBC
10.2021 - 07.2022
Spa Manager
The Grove Spa
06.2018 - 10.2021
Shift Manager
Qdoba
09.2013 - 07.2018
Esthetician License -
Missouri College of Cosmetology North
Associate Of Arts And Sciences -
Ozarks Technical Community College