KOURTNEY DAVIS
Orlando,FL
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security,maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Representative-remote
CVS Caremark
Orlando, FL
10.2023 - Current
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations
- Streamlined call response times for improved customer experience through effective communication techniques
- Contributed to team success, consistently achieving call center performance metrics
- Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Improved software efficiency by identifying and troubleshooting coding issues.
Permit Technician
City Of Orlando
Orlando
05.2022 - 09.2023
- Responded to requests for information from public, other municipalities or state and federal legislative offices
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances
- Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews
- Performed routine data entry or document management
- Proven ability to learn quickly and adapt to new situations.
Education
A.S Degree - Information Technology Technology Education
Valencia College
Orlando, FLHigh School Diploma -
Maynard Evans High School
Orlando, FL05.2021
Skills
- Quality and control experience
- Proof of claims understanding
- Customer Service
- Technical Support
- Guest Inquiries
- Customer service expert
- Claims processing
- Windows 10
- Outlook excel experience
- Microsoft Office Specialist (MOS) Expert
- Claims Processing Proficiency
- Software Development
- Technical Support Experience
Certification
- Computer information data specialist - 2 years
- Customer Service Specialist-2 years
- Operations Support and Services-2 years
Timeline
Customer Care Representative-remote
CVS Caremark
10.2023 - Current
Permit Technician
City Of Orlando
05.2022 - 09.2023
A.S Degree - Information Technology Technology Education
Valencia College
High School Diploma -
Maynard Evans High School