SKEOWSHA SPRIGGS
Houston,Tx
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
18
18
years of professional experience
Work History
Customer Care Representative-Remote
MTM Transportation
St Louis, MO
08.2022 - 11.2025
- Provided exceptional customer support via phone, addressing inquiries and resolving issues about medical transportation.
- Utilized CRM systems to track customer interactions, ensuring accurate doctor visits and correct vehicles for status of their health conditions.
- Collaborated with team members to streamline processes, enhancing call-flow.
- Trained new staff on company policies and best practices, fostering a knowledgeable and cohesive team environment.
- Won several gift cards for outstanding performance and average time handling.
Stocker, Order Picking, Quality Assurant
Orielly's Distribution Center
Houston, TX
07.2015 - 07.2021
- Organized and stocked merchandise efficiently to maintain optimal inventory levels.
- Collaborated with team members to ensure accurate product placement and labeling.
- Monitored stock levels and reported discrepancies to management for timely resolution.
- Implemented best practices for safety and compliance in warehouse operations.
- Trained new staff on stocking procedures and efficient use of equipment.
- Led inventory audits, ensuring accuracy and consistency in stock records.
- Streamlined restocking processes, reducing downtime and improving workflow efficiency.
Receptionist
Danny's Body Collision
Houston, TX
08.2011 - 09.2015
- Makes estimates on computers
- Unpack car parts
- Make deposits
- Managed front desk operations, ensuring seamless customer service and efficient appointment scheduling.
- Coordinated communication between clients and repair technicians to streamline workflow processes.
- Maintained accurate records of incoming and outgoing vehicles, enhancing inventory management.
Production Trainee
Pilgrim's Pride
Nacogdoches, TX
08.2009 - 03.2010
- Start-up machinery to cut poultry
- Turn in daily production
- Train new employees and provide restroom breaks
Customer Service Representative
ACS Solutions
Houston, TX
04.2008 - 04.2009
- Start new service with Sprint customers
- Take over the payments for their phone bills
- Make daily sales
Cashier
H-E-B Grocery
Houston, TX
06.2007 - 07.2008
- Restock
- Ringing up customers groceries
- Bag customers groceries
Education
High School Diploma -
Jesse H. Jones High
Houston, TX05-2006
High School Diploma -
Jesse H. Jones High School
Houston, Tx05.2006
No Degree - Business Administration And Management
University of Phoenix
Tempe, AZ05-2027
Skills
- Customer service
- Data entry
- Relationship building
- Problem resolution
- Complaint handling
- Stress Management
- CRM software
- Time management
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Task prioritization
Timeline
Customer Care Representative-Remote
MTM Transportation
08.2022 - 11.2025
Stocker, Order Picking, Quality Assurant
Orielly's Distribution Center
07.2015 - 07.2021
Receptionist
Danny's Body Collision
08.2011 - 09.2015
Production Trainee
Pilgrim's Pride
08.2009 - 03.2010
Customer Service Representative
ACS Solutions
04.2008 - 04.2009
Cashier
H-E-B Grocery
06.2007 - 07.2008
High School Diploma -
Jesse H. Jones High
High School Diploma -
Jesse H. Jones High School
No Degree - Business Administration And Management
University of Phoenix