Kali Brooks
Tampa,FL
Summary
Versatile professional with extensive experience in customer care and special education support. Known for strong organizational and communication skills, effectively resolving inquiries and complaints while fostering teamwork and adaptability.
Overview
11
11
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Customer Care Representative-Remote
Arise Platform
Tampa, Florida
11.2020 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Processed insurance claims using electronic health record systems.
- Verified insurance eligibility and benefits for patients and providers.
Special Education Paraprofessional
Impact Academy
Seffner, Florida
08.2018 - 11.2020
- Supported students with diverse learning needs during classroom activities.
- Assisted teachers in developing and implementing individualized education plans.
- Facilitated communication between students, teachers, and parents to enhance understanding.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Managed class of special education students in absence of lead teacher.
Security Officer/Dispatcher Office Assistant
Truman Medical Center- Hospital Hill
Kansas City, Missouri
09.2014 - 05.2018
- Monitored hospital premises to ensure safety and security of patients and staff.
- Responded promptly to emergency situations and coordinated with medical personnel.
- Conducted regular patrols to identify potential security risks within the facility.
- Monitored live CCTV feeds to ensure safety and security across premises.
- Collaborated with law enforcement during investigations and incident responses.
- Maintained accurate logs of all surveillance activities and incidents encountered.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Provided crisis intervention support during emergency situations.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Education
Center High School
Kansas City, MOSkills
- Customer relationship management
- CRM documentation
- Product knowledge
- Claims processing
- Insurance verification
- Multi-task
- Adaptable to change
- Teamwork
- Organizational
- Time management
- Problem Solving
- Leadership abilities
Certification
- HIPPA
- CSR
- CSDD
- CPR
- Mental Health First Aid
- Crisis Intervention
Timeline
Customer Care Representative-Remote
Arise Platform
11.2020 - Current
Special Education Paraprofessional
Impact Academy
08.2018 - 11.2020
Security Officer/Dispatcher Office Assistant
Truman Medical Center- Hospital Hill
09.2014 - 05.2018
Center High School