Cheryl Brown
Clarksville,TN
Summary
I have a Customer Service Representative with background in providing exceptional member support and resolving customer inquiries. Skilled in time management, communication, problem-solving, team work and traing of new and existing employees. I excel at meeting and exceeding individual and team goals and metrics. I am committed to enhancing team performance by sharing knowledge and best pratices by adhearing to company and client policies.
Overview
4
4
years of professional experience
Work History
Customer Care Representative (Remote)
Complex Care Solutions
Clarksville, TN
05.2023 - Current
- Provide client members with excellent service during inbound and outbound calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Meet and exceed established daily and monthly goals.
- Excel at special projects assigned to me.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support to client members.
- Preform Training Assistant duties such as assist Trainers, lead small new employee chat groups, preform SOD duties in new trainee chat group, lend support to new employees
Customer Service Representative (Remote)
ContactUS Communications
Weston, WV
10.2021 - 05.2023
- Remote Customer Service Representative utilizing product research, billing systems, and communication skills to optimize customer service inbound calls.
- Preformed data entry for customer information, orders and shipments
- Resolved customer complaints
- Responded to claim inquires
- Handled online orders and credit card transactions
- Responsible for tracking and maintaining inventory
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Customer Service Representative (Remote)
Teleproformance
Fairmont, WV
01.2021 - 03.2021
- Specializing in inbound call
- Set up customer accounts
- Provided customer billing and payment assistance
- Laid off due to lack of work
Education
High School Diploma -
North Stafford High School
Stafford, VA06-1991
Skills
- Customer service
- Time Management
- Conflict Resolution
- Data entry
- Billing systems
- Inventory management
- Product research
- Customer relationship management
- Employee training
- Team collaboration
- Effective communication
- Problem solving
- Goal achievement
- Process improvement
- Database research
- Adaptability and flexibility
- Punctuality and reliability
- Brand representation
- Project management
Timeline
Customer Care Representative (Remote)
Complex Care Solutions
05.2023 - Current
Customer Service Representative (Remote)
ContactUS Communications
10.2021 - 05.2023
Customer Service Representative (Remote)
Teleproformance
01.2021 - 03.2021
High School Diploma -
North Stafford High School
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