Demonica Murdock
Indianapolis,IN
Summary
Dynamic professional with a proven track record in customer service and data entry, notably at Elevance Health. Excelled in managing high call volumes and enhancing customer satisfaction through effective problem-solving and first-call resolution. Demonstrated exceptional inventory management skills at Finish Line, significantly reducing transit damages. Skilled in building relationships and creative problem-solving, ensuring seamless customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Care Representative (Remote)
Elevance Health
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Distribution Clerk
Finish Line
10.2022 - 12.2022
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
Rewards Guide (Remote)
Percepta
08.2021 - 10.2022
- Review rewards transaction histories
- Built personal relationships with rewards members to promote positive experiences.
- Improved overall reward member satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Education
High School Diploma -
Griffith High School
Griffith06-2008
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- First Call resolution
Languages
English
Native or Bilingual
Timeline
Customer Care Representative (Remote)
Elevance Health
02.2023 - Current
Distribution Clerk
Finish Line
10.2022 - 12.2022
Rewards Guide (Remote)
Percepta
08.2021 - 10.2022
High School Diploma -
Griffith High School
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