Kourtney Estep
Fort Walton Beach,FL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Fluent
Fort Walton Beach, FL
10.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Medical Assistant
Scott Groat DPM
Fort Walton Beach, FL
06.2019 - 10.2022
- Bring back/exam patients
- Write patient symptoms/history in patient chart
- Take X-rays/develop X-rays
- Set up patient procedures/Assist with procedures
- Clean up patient procedures/go over follow up instructions
- Put patient charts into computer
- Cast patients for orthotic inserts
- Dispense orthotic inserts
- Clean rooms/stock rooms
- Mop/sweep office
- Perform inventory
- Assist with Foot Surgeries
- Bring surgery patients back into O.R
- Scrub into Surgery
- Finish surgical wrapping
- Bring patients down for x-rays post Surgery
- Wheel patients out to their vehicle
- Remove patient bandages
- Do office laundry
- Break down/clean x-ray machine
Server
Olive Garden
Fort Walton Beach, FL
10.2018 - 10.2019
- Greet customers/tables
- Take orders/serve food
- Refill drinks/condiments
- Cash out checks/divide checks
- Perform shift sidework
- Clean server section
Server
Hammerheads Bar & Grill
Sandestin, FL
03.2017 - 04.2018
- Greet tables/customers
- Take orders/serve food
- Refill drinks/condiments
- Cash out/divide checks
- Clean server station
- Perform shift sidework
Store Manager/Key Holder
Bippy's by the Beach Frozen Yogurt
Fort Walton Beach, FL
03.2013 - 08.2016
- Hire employees
- Create bi-weekly schedules
- Dismantle/Clean Yogurt Machines
- Perform Inventory
- Accept Deliveries (yogurt, candy, fruit, etc.)
- Count cash drawers/registers/rolled change
- Take Weekly Deposit to the Bank
- Open/Close the Store
- Deep Clean the Store/bathroom/stock room
Server
Ruby Tuesday
Fort Walton Beach, FL
11.2015 - 03.2016
- Greet customers
- Take orders/bring food
- Refresh drinks/condiments
- Cash out checks/divide checks
- Clean server station
- Perform side work
Server/Busser/Hostess
Poppy's Seafood Factory
Sandestin, FL
03.2015 - 03.2016
- Clean plates/cutlery/cups from tables
- Sweep around tables/wipe tables
- Reset tables
- Greet customers
- Assign customers to a table in server rotation
- Clean dirty dish/buss tub station
Cashier/Sales Associate
Polo Ralph Lauren
Sandestin, FL
01.2015 - 04.2015
- Greet customers
- Carry/hand out shopping bags
- Assist customers to fitting rooms with clothing markers
- Complete Customer transactions
- Acquiring customer information for the system
- Check Inventory stock
- Return Clothing from cash register
- Accept/exchange returns
Hostess/To-Go Server
Gilligans Seafood
Destin, FL
05.2012 - 09.2013
- Greet Customers
- Assign tables with server rotation
- Take Customers to assigned table or accommodate
- Sell t-shirts to customers
- Clean restaurant bathrooms
- Assist Servers when busy
Old Navy Sales Associate
Old Navy
Fort Walton Beach, FL
12.2011 - 05.2012
- Greet Customers
- Assist with Shopping Bags
- Check customers out at the register
- Break down Registers
- Get customers information in the system
Old Navy Sales Associate
Old Navy
Fort Walton Beach, FL
12.2011 - 05.2012
- Greet Customers
- Assist with Shopping Bags
- Check customers out at the register
- Break down Registers
- Get customers information in the system
Education
Associate's degree -
Northwest Florida State College
Niceville, FL05.2014
High school diploma -
Choctawhatchee Senior High School
Fort Walton Beach, FL05.2012
Skills
- Loss Prevention
- Department Oversight
- Customer Relations
- Operations Oversight
- Stock management
- Business Development
- Records Management
- Shift Scheduling
- Hiring and Training
- Store Organization
- Customer experience
- Attention to Detail
- Staff Management
- Transaction Processing
- Budgeting and cost control
- Sales expertise
- POS Systems
Certification
Podiatry X-Ray License March 2022 to March 2024 Trained/certified to take X-rays for Podiatry
Timeline
Assistant Store Manager
Fluent
10.2022 - Current
Medical Assistant
Scott Groat DPM
06.2019 - 10.2022
Server
Olive Garden
10.2018 - 10.2019
Server
Hammerheads Bar & Grill
03.2017 - 04.2018
Server
Ruby Tuesday
11.2015 - 03.2016
Server/Busser/Hostess
Poppy's Seafood Factory
03.2015 - 03.2016
Cashier/Sales Associate
Polo Ralph Lauren
01.2015 - 04.2015
Store Manager/Key Holder
Bippy's by the Beach Frozen Yogurt
03.2013 - 08.2016
Hostess/To-Go Server
Gilligans Seafood
05.2012 - 09.2013
Old Navy Sales Associate
Old Navy
12.2011 - 05.2012
Old Navy Sales Associate
Old Navy
12.2011 - 05.2012
Podiatry X-Ray License March 2022 to March 2024 Trained/certified to take X-rays for Podiatry
Associate's degree -
Northwest Florida State College
High school diploma -
Choctawhatchee Senior High School
Similar Profiles
Hunter MoffordHunter Mofford
Cultivation Technician at FluentCultivation Technician at Fluent
Lacy ChocholaLacy Chochola
Key Holder at FluentKey Holder at Fluent
Ana M. PenaAna M. Pena
Credentialing Specialist at FluentCredentialing Specialist at Fluent