Kourtney Files
Calera,Alabama
Summary
Proven, exceptional communication skills both oral and written. Appropriate interpersonal skills. Patient, Sensitive to clients' needs, self-motivated. Extensive personal computer knowledge, Microsoft Office applications, excellent organizational and multitasking skills. Functions well independently and as a team member
Overview
18
18
years of professional experience
Work History
Contractor
NAI
01.2024 - Current
- Work effectively in fast-paced call-center environment.
- Provide customers information regarding delinquent debt accounts. Owed to federal and state agencies.
- Consult with customers to assess needs and propose optimal solutions.
- Provide excellent customer service during difficult conversations, empathizing with debtors while remaining firm and adhering to company guidelines and procedures
Realtor/Loan Officer
Barnes & Associates, REALTORS
08.2018 - Current
- Assessment of client properties
- Communicating all areas of purchase/seller agreements
- Analyze financial data and credit reports to determine loan eligibility
- Negotiate terms and conditions with perspective borrowers
- Prepare and monitor loan applications submitted to underwriters
- Review, authorize and recommend loans for approval.
TEX Representative/Trainer
T-Mobile
02.2018 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Regularly exceeded daily sales and product add-on quotas
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Resolved challenging situations with friendly but firm strategies
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Listened to customers and negotiated solutions that met company and customer needs.
Credit and Collections
AT&T
01.2006 - 01.2017
- Receive inbound calls and give professional customer service help to customers about questions on delinquent accounts
- Highly skilled in collecting on past due customer accounts, including resolution of discrepancies
- To increase delinquent dollars collected
- Performed research regarding unsettled account balance that were completely or partially unpaid
- Notate all information about collection action of accounts into billing systems.
Universal Sales Associates
AT&T
- Received inbound calls to consult with customers to resolve concerns about services and bills
- Recommend and sold variety of telecommunications products and/or services to meet customer's needs
- Utilize appropriate sales techniques to encourage good customer relationships and enhance buying experiences
- Interact with on-line systems while communicating with customers
- Consistently maintained above satisfactory rating in aggressive sales quotas/objectives, which are tracked through posting of daily sales results.
Relieving Assistant Manager/Team Leader
AT&T
- Periodically serve as Relieving Assistant Manager (RAM) and Team Leader to assist with training and nesting of new associates
- Coached newly hired associates to ensure understanding and make sure all call flow procedures were followed which would capitalize opportunities to increase organization's sales objectives
- Tracked and evaluated new associates’ ability to adapt to new policies.
Education
Associate of Science - Computer Networking
ITT Technical Institute
Birmingham, AL05.2002
Skills
- Team Exercises
- Problem Solving Leadership
- Customer service Adaptability
- Exceptional Telephone Etiquette
Timeline
Contractor
NAI
01.2024 - Current
Realtor/Loan Officer
Barnes & Associates, REALTORS
08.2018 - Current
TEX Representative/Trainer
T-Mobile
02.2018 - 07.2022
Credit and Collections
AT&T
01.2006 - 01.2017
Universal Sales Associates
AT&T
Relieving Assistant Manager/Team Leader
AT&T
Associate of Science - Computer Networking
ITT Technical Institute
Similar Profiles
Niklas RuizNiklas Ruiz
Blender at NAIBlender at NAI
Andy NguyenAndy Nguyen
Server/Kitchen Staff at Kitakata Ramen Ban NaiServer/Kitchen Staff at Kitakata Ramen Ban Nai
Simon KroosSimon Kroos
Senior Associate at NAI Ohio EquitiesSenior Associate at NAI Ohio Equities
Blake BrasherBlake Brasher
Class B Tri-axel Dump Truck Driver at Franklin EnterpriseClass B Tri-axel Dump Truck Driver at Franklin Enterprise
Barrington JacksonBarrington Jackson
OSD at Southeastern Food MerchandisersOSD at Southeastern Food Merchandisers