Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kourtney Franklin

Cedar Hill,Texas

Summary

Results-driven professional with over 7 years of experience in retail and logistics. Demonstrated ability to excel both independently and collaboratively in remote environments. Possesses strong skills in customer service, problem-solving, and team training, along with a steadfast commitment to enhancing operational efficiency and ensuring customer satisfaction. Well-prepared for this role with experience in logistics and warehouse operations. Primary focus on fostering team collaboration and achieving tangible results. Known for reliability and adaptability in fast-paced environments. Excels in inventory management, organization, and efficiency.

Overview

8
8
years of professional experience

Work History

Stower, Learning Ambassador, Problem Solver

Amazon Fulfillment Center
10.2020 - Current
  • Efficiently stowed incoming inventory, ensuring optimal organization and accessibility, contributing to a streamlined workflow
  • Acted as a Learning Ambassador, facilitating training session for new employees and enhancing team performance through mentorship
  • Resolved complex logistical issues as a Problem Solve, improving process efficiency and minimizing delays in operations

Cashier, Stocker, Truck Unloader

Walgreens
09.2017 - 12.2019
  • Provided exceptional customer service as a cashier, handling transactions accurately and efficiently while maintaining a positive shopping experience
  • Managed stock replenishment and organization, ensuring that merchandise was readily available and displayed appealingly
  • Assisted in unloading trucks and processing inventory, contributing to timely product availability on the sales floor

Education

Bachelor of Business Administration - Human Resources

Strayer University
Cedar Hill, Texas
03.2025

Skills

  • Customer Service
  • Inventory Management
  • Team Leadership and Training
  • Problem Solving and Critical Thinking
  • Good communication (verbal and written)
  • Customer service
  • Time Management
  • Self-Motivation
  • Visual inspection
  • Reading comprehension
  • Active listening

Timeline

Stower, Learning Ambassador, Problem Solver

Amazon Fulfillment Center
10.2020 - Current

Cashier, Stocker, Truck Unloader

Walgreens
09.2017 - 12.2019

Bachelor of Business Administration - Human Resources

Strayer University
Kourtney Franklin