- Vlogging
- Fashion and Style
- Line Dancing
- Adventure Travel
- Concerts
Kourtney Johnson
Escondido,CA
Summary
Proven Administrative Assistant and Food and Beverage Team Leader, adept in office administration and customer service, with a track record of enhancing customer satisfaction and efficiently managing data and files. At ATSI and Legoland California, I spearheaded initiatives that significantly improved document organization and service delivery, showcasing strong time management and interpersonal skills. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
ATSI
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Food and Beverage Team Leader
Legoland California
03.2021 - 11.2023
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
Education
High School Diploma -
San Marcos High School
San Marcos, CA06.2022
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- File Organization
- Time Management
Interests
Timeline
Administrative Assistant
ATSI
12.2023 - Current
Food and Beverage Team Leader
Legoland California
03.2021 - 11.2023
High School Diploma -
San Marcos High School
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