Kourtney Mason
Charlotte,NC
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Il Cignos Italiano
Swansboro, NC
03.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
Barista/Volunteer Relations Coordinator
Luna Caffe
Wilmington , NC
07.2015 - Current
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Server
Saltwater Grill
Swansboro , NC
08.2022 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bartender
Snapperz
Emerald Isle , NC
08.2020 - 08.2022
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Effectively multitasked within fast-paced environment.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Cocktail Server
Conrad
Washington, DC
03.2019 - 10.2020
- Assisted with special events such as cocktail parties, corporate meetings and private functions.
- Handled special guest requests with professionalism and discretion.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Carlyle
Alexandria, VA
08.2017 - 03.2019
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Bachelors - Major Communications
05.2025
Associates - Baking and Pastry
Le Cordon Bleu of Culinary Arts
05-2014
Skills
- Guest Relations Professional
- 15 Years of Hospitalitity Experience
- Excellent Communications Skills
- Resolves guests' questions and complaints quickly and effectively
- Understanding and empathetic to socio-economic diversities within the customer base
- Fine dining experience
- Flexible schedule
Timeline
Server
Il Cignos Italiano
03.2024 - Current
Server
Saltwater Grill
08.2022 - 03.2024
Bartender
Snapperz
08.2020 - 08.2022
Cocktail Server
Conrad
03.2019 - 10.2020
Server
Carlyle
08.2017 - 03.2019
Barista/Volunteer Relations Coordinator
Luna Caffe
07.2015 - Current
Bachelors - Major Communications
Associates - Baking and Pastry
Le Cordon Bleu of Culinary Arts
Similar Profiles
Michael KuneyMichael Kuney
Sous Chef at Il Cigno ItalianoSous Chef at Il Cigno Italiano
ALICE MORONIALICE MORONI
Trainee Teacher at Asilo Nido "Il Girotondo" E Asilo Nido "Il Calicanto"Trainee Teacher at Asilo Nido "Il Girotondo" E Asilo Nido "Il Calicanto"
SAMUEL HAGH SHENASSAMUEL HAGH SHENAS
FOUNDING PARTNER, ADMINISTRATOR at Il Cenacolo Fattoria Responsabile per il SocialeFOUNDING PARTNER, ADMINISTRATOR at Il Cenacolo Fattoria Responsabile per il Sociale
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf
Anthony GibsonAnthony Gibson
Painter, Maintenance at Wallace &Green Residential PaintingPainter, Maintenance at Wallace &Green Residential Painting