Results-driven Team Leader with a proven track record in coaching, problem-solving, and enhancing operational efficiency. Expertise in developing training programs that foster teamwork and improve service quality.
Overview
6
6
years of professional experience
Work History
Team Leader
Foundever
Sumter, SC
01.2020 - Current
Led team to exceed performance targets through effective coaching and motivation.
Implemented process improvements that enhanced operational efficiency and service quality.
Developed training programs for new team members, fostering skill development and knowledge transfer.
Monitored key performance indicators to ensure alignment with organizational goals and objectives.
Facilitated cross-functional collaboration to streamline workflows and optimize resource allocation.
Conducted regular performance reviews, providing constructive feedback and guidance for career growth.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
High School Diploma -
Cross Creek High
Augusta
Bachelor of Science - Business Education
University of Phoenix
Tempe, AZ
Medical Billing And Coding - Medical Billing And Coding
Midlands Technical College
West Columbia, SC
07-2026
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Work Planning and Prioritization
Coaching and mentoring
Documentation and reporting
Overseeing daily activities
Quality improvement
Conflict resolution
Leading team meetings
Team building
Coaching
Timeline
Team Leader
Foundever
01.2020 - Current
High School Diploma -
Cross Creek High
Bachelor of Science - Business Education
University of Phoenix
Medical Billing And Coding - Medical Billing And Coding