Kourtney Neukam
Madison,IN
Summary
A methodical and enthusiastic young adult who is eager to contribute to personal and team success through hard work, attention to detail, and excellent organizational skills. Strongly motivated individual eager to gain a clearer understanding of the Law Enforcement and firefighting professions through internships and job shadowing while obtaining Firefighting I & II License, Hazmat 1st Responder Operation, and Mandatory Fire Fighter Certifications. Pursuing the skills needed to investigate crimes and accidents while identifying and preserving evidence. Committed to saving lives and property through fire suppression, education, and prevention activities. Working toward the future goal of being accepted into the FBI training program to become an FBI agent.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
River Oak Chophouse
Madison, IN
04.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Jefferson County Sheriff’s Office Jailer
Jefferson County Sheriff's Office
Madison, IN
10.2023 - Current
- Maintained secure environment for inmates and staff by enforcing rules and regulations.
- Monitored security cameras to ensure safety of inmates and personnel.
- Conducted regular cell inspections to identify contraband, weapons, or other hazardous materials.
- Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
- Provided basic medical care and monitored health of inmates as necessary.
- Processed new inmates upon admission, including searching them for contraband items.
- Supervised inmate activities such as meals, recreation time, showers.
- Conducted searches of cells for illegal substances or weapons on a regular basis.
- Transported inmates to court hearings or other appointments safely and securely.
- Investigated incidents involving violations of jail policies or procedures.
- Ensured compliance with all laws pertaining to the confinement of prisoners.
- Trained new hires in proper techniques for interacting with prisoners.
- Participated in regular meetings with supervisors to discuss progress updates.
- Prepared detailed reports regarding daily activities within the facility.
- Coordinated with outside agencies regarding housing arrangements for released inmates.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Observed conduct of inmates and protected from dangers.
- Inspected all incoming and outgoing mail for contraband.
- Performed head counts, checking cells for missing inmates.
- Inspected locks, window bars, doors and security systems to support escape prevention.
SPC E4 Military Police Officer
United States Army
Monticello, IN
05.2021 - Current
- Directed and controlled crowds and organized and recorded facts in order to prepare incident reports at base functions
- Increased the efficiency of operational planning by directing dispatch movement for security response
- Managed logbooks and controlled building entrances and exits, providing security for over [Number] people for [Number] events
- Conducted intelligence target research in order to better understand the relationship between geopolitical and US [Branch] mission objectives
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection
- Was in charge of emergency response security, which included removing hazards and potential threats
- Used effective negotiation techniques to defuse hostile situations
- Provided security on an as-needed basis, which helped to reduce risk
- Developed and maintained the unit's daily personnel accountability report for ten soldiers
- Automated the communications management system to ensure goal achievement by ensuring organization
- Was in charge of enforcing military rules and regulations
- Trained and instructed subordinates and supported units on hazard training
- Was in charge of local security and route clearance for high-ranking officials who were visiting
- Identified and resolved complex problems that impacted operations management and objectives in a proactive manner
- Was in charge of safeguarding the lives and property of two military installations.
Server/ Bartender
Bad Apple Macs
Madison, IN
08.2019 - Current
- Helped servers with specialty drink orders by quickly preparing on-demand items
- Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment
- Double-checked customers' drinking age requirements by looking over their photo identification
- Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy
- Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers
- Researched emerging industry trends to develop creative bar menus and drink recipes
- Kept track of bar stock levels and promptly replenished low materials to avoid shortages
- Took customer orders and took advantage of opportunities to sell specialty drinks and foods.
Firefighter
Station #3
Madison, IN
08.2019 - 09.2023
- Frequently lifted up to 200 pounds in the course of extinguishing fires and treating injured persons
- Inspected all equipment to ensure that hoses, breathing masks, and fire tools were in good working order following each fire call
- Laid out and connected hoses to fire hydrants to fight fires
- Worked at fire scenes, laying and connecting hoses, holding nozzles and directing water streams, raising and climbing ladders, and using pike poles, smoke ejectors, and forcible entry tools, among other things
- Provided first aid and medical treatment to those injured in car accidents and fires
- Assessed areas after putting out fires in order to identify and suppress hotspots
- Provided accurate written and verbal reports to hospital emergency departments on patient care
- Acted quickly to contain any potentially hazardous chemicals that might catch fire, leak, or spill
- Was in charge of overseeing and coordinating the tactical methodology used in dealing with emergencies and other situations
- Rescued people from dangerous situations and provided emergency assistance for both minor and major issues.
Server
Capital Ale House
Fairfax, VA
01.2023 - 05.2023
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Answered phones and completed financial transactions for other team members
- Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Kept track of the event's finances, including initial deposits, payments due, and balances at the end
- Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup
- Made sure that the kitchen was kept clean and free of debris and water
- Moved and arranged tables, chairs, and place settings, as well as organized seating for groups with special needs
- Cashed out customers using cash registers and credit card machines, handling up to $[Number] in cash per event
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station
- Assisted fellow serving staff by delivering meals and special requests to satisfy guests
- Provided excellent service by creating a warm and welcoming environment
- Kept the register up to date by following proper billing, payment processing, and cash management procedures.
Switzerland County EMS
Dearborn County Hospital Heliport
Lawrenceburg, IN
01.2021 - 05.2022
- Assisted fire victims with rescue and emergency medical care
- Performed emergency diagnostic procedures, such as stomach suction, airway management, and heart monitoring, to treat patients
- Was available for on-call care at all hours of the day and night
- Assisted elderly patients with all daily living tasks in order to improve their quality of life
- Checked documents for compliance with requirements and information accuracy
- Bathing, dressing, hygiene, and grooming were all things I helped patients with
- Bathing, dressing, feeding, lifting, and transferring residents were all tasks I assisted with.
Jefferson County Prosecutors Office Internship
Jefferson County Prosecutor's Office
Madison, IN
01.2021 - 05.2021
- Interrogated and cross-examined witnesses throughout the trials
- Evaluated cases for likely outcomes by looking up black letter law and other legal authority and comparing fact patterns to precedent cases
- Had an excellent attendance record and was always on time for work
- Interpreted laws, rulings, and regulations for individuals and businesses
- Analyzed the likely outcomes of cases using legal precedents
- Devised trial strategies that were specific to each case.
Education
Bachelor of Science - Criminology + Forensic Psychology
George Mason University
Fairfax, VA05.2023
Associate of Science - Criminology
Ivy Tech Community College
Madison, IN05.2021
Firefighter Certification Course -
Southeastern Career Center
Versailles, IN05.2021
High School - Criminology
Madison Consolidated High School
Madison, IN05.2021
Skills
- Criminal investigations
- Team management
- Safe weapons usage
- Operational improvement
- Communications
- Weapons training
- Investigation documentation
- Emergency call response
- Investigations expert
- Counterterrorism
- Customer service
- Defensive tactics
- Public relations understanding
- Investigative procedures
- Crime scene management
- Data Management
- Project organization
- Natural leader
- Creative problem solving
- Customer Engagement
- Customer Service
- Integrity and Honesty
- Salesmanship
- Team Contributions
- Initiative and Self-Motivation
Affiliations
Pi Beta Phi Sorority, George Mason University
Certification
- HAZMAT 1ST RESPONDER OPERATION
- MANDATORY FIREFIGHTER
- FIREFIGHTER I / II
- First Aid/CPR Certified
Timeline
Manager
River Oak Chophouse
04.2024 - Current
Jefferson County Sheriff’s Office Jailer
Jefferson County Sheriff's Office
10.2023 - Current
Server
Capital Ale House
01.2023 - 05.2023
SPC E4 Military Police Officer
United States Army
05.2021 - Current
Switzerland County EMS
Dearborn County Hospital Heliport
01.2021 - 05.2022
Jefferson County Prosecutors Office Internship
Jefferson County Prosecutor's Office
01.2021 - 05.2021
Server/ Bartender
Bad Apple Macs
08.2019 - Current
Firefighter
Station #3
08.2019 - 09.2023
Bachelor of Science - Criminology + Forensic Psychology
George Mason University
Associate of Science - Criminology
Ivy Tech Community College
Firefighter Certification Course -
Southeastern Career Center
High School - Criminology
Madison Consolidated High School