KOURTNEY SILVER
Coeur D Alene,ID
Summary
Capable beverage creator passionate about serving customers while exceeding customer expectations and maintaining poise and a sense of humor in demanding environments. Strong history of exceptional service in beverage forward establishments.
Overview
4
4
years of professional experience
Work History
BARTENDER
Coeur d'Alene Casino
03.2023 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
COCKTAIL WAITRESS/BARTENDER
Coeur d'Alene Resort
09.2021 - 03.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials, and took drink orders.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
BARISTA
Starbucks
11.2020 - 06.2021
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Describe menu items to customers or suggest products that might appeal to them
- Prepare or serve menu items, such as sandwiches or salads.
Education
High School Diploma -
TIMBERLAKE SENIOR HIGH SCHOOL
Spirit Lake, ID06.2016
Skills
- Basic accounting
- Suggestive Selling
- Beverage Preparation
- Menu Memorization
- Complex Problem-Solving
- Organizational ability
Personal Information
Title: Barista/Bartender
Timeline
BARTENDER
Coeur d'Alene Casino
03.2023 - Current
COCKTAIL WAITRESS/BARTENDER
Coeur d'Alene Resort
09.2021 - 03.2023
BARISTA
Starbucks
11.2020 - 06.2021
High School Diploma -
TIMBERLAKE SENIOR HIGH SCHOOL
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