Kourtney Spencer
Addis,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Business Operations Associate
LSU Health Center
11.2019 - Current
- Designed processes to ensure providers meet monthly and annual productivity goals. Reviewed monthly margin reports and explains variances. Managed expenses to within 5% of budget.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Collected, organized and provided data to maintain program status and customer commitments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Recruited, hired, mentored and trained numerous staff on business procedures, policies, duties and customer care methods.
- Manages and approves scheduled time off based on staffing guidelines
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Monitors work queues, work lists, and dashboards, to ensure accuracy and timeliness
- Produced monthly reports using advanced Excel spreadsheet functions.
- Experience creating dashboards
- Liaised with clients to provide status updates on accounts and projects.
LSU Operations Coordinator
LSU Health Center
07.2019 - 11.2019
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Operations Intern
Stevens Transport
06.2016 - 06.2019
- Managed supplies, processed new orders and maintained inventory organization for team.
- Completed reports and paperwork on critical information impacting operations.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Gathered and documented information about group processes and procedures.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Education
BBA - Business Administration And Management
Louisiana State University And A&M College
Baton Rouge, LABachelor of Science - Biology
Louisiana State University And A&M College
Baton Rouge, LASkills
- Project Management
- Business Planning and Strategy
- Strategic Execution
- Excellent Written and Oral Communication
- Employee Performance Evaluations
- Microsoft Office Proficiency
Timeline
Business Operations Associate
LSU Health Center
11.2019 - Current
LSU Operations Coordinator
LSU Health Center
07.2019 - 11.2019
Operations Intern
Stevens Transport
06.2016 - 06.2019
BBA - Business Administration And Management
Louisiana State University And A&M College
Bachelor of Science - Biology
Louisiana State University And A&M College
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