Kourtney Taylor-Leggett

• Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
• Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
• Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
• Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
• Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
• Followed up with customers on unresolved issues.
• Closed a minimum 10 claims per week.
• Issued payouts to claimants.
• Examined photographs and surveillance and any other documents relating to claims.
• Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.

Prepare quality food and baked goods according to a planned menu
• Prepare a daily report that verifies transactions
• Understand what is inclusive of a meal
• Ensure storage of food in an accurate and sanitary manner
• Serve food according to meal schedules, department policies and procedures
• Use and care of kitchen equipment, especially knives
• Timely preparation of a variety of food items, beverages, and
• Add garnishments to ensure customer happiness and eye appeal
• Coordinate and assist in major cleaning of refrigerators, freezers, and cooking and serving equipment

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Managed high levels of call flow and responded to wireless technical support needs.
• Translated complex technical issues into digestible language for non-technical users.
• Used ticketing systems to manage and process support actions and requests.