Kourtney Thorn
Customer Service Specialist
Westerville,Ohio
Summary
Personable and energetic professional committed to delivering excellence in all facets of customer service and administrative support. Motivated and well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 10 + year background maintaining customer satisfaction and contributing to company success.
Overview
10
10
years of professional experience
Work History
Lead Center Associate
Microsite Health
Cleveland, Ohio
04.2021 - Current
- 80+ outbound engagements per day (phone calls, SMS, emails)
- Utilize CRM (Salesforce) to access lead information & update lead details
- Resolved problems, improved operations and provided exceptional service
- Identified issues, analyzed information and provided solutions to problems
Child Caregiver
SitterCity
Cleveland, OH
10.2019 - 04.2021
- Created and implemented diverse educational strategies to boost development
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
Senior Program Coordinator
Christ The King Jesuit College Preparatory School
Chicago, IL
07.2015 - 03.2019
- Coordinated daily operations of the Corporate Work Study Program (CWSP) for 350+ student- workers and 100+ job sites
- Oversaw Professional Coaching program which is responsible for providing work support and mentorship for 75+ student-workers
- Managed volunteer recruitment process for the annual Summer Business Training program which prepared over 100+ professional volunteers to lead workshops for incoming students
Program Coordinator
Public Allies
Chicago, IL
09.2014 - 07.2015
- Managed volunteer recruitment process and staffed volunteers to lead over 500+ workshops during freshmen's summer training program
- Completed monthly service reflections, time logs and training evaluations to provide detailed report for AmeriCorps organization
- Improved operational performance by developing and implementing diverse approaches
Hostess
Elephant & Castle
Chicago, IL
02.2014 - 08.2014
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings
- Ensured customer satisfaction by responding quickly to orders and entertainment requests
- Cultivated positive guest relations by managing information and orchestrating timely service
Assistant Photographer
Classic Kids Photography
Winnetka, IL
09.2013 - 12.2013
- Facilitated weekly studio appointments for over 30 + shoots
- Assisted with pre-shoot consultations, photoshoot sessions, and design and framing consultations
- Utilized Adobe Lightroom software to sort and edit images to send to photo lab for printing
Intern (SLI)
Children's Defense Fund Ohio
Columbus , OH
05.2013 - 07.2013
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest
- Created a positive and engaging environment in the classroom that encouraged literacy skills
- Coordinated, implemented, and evaluated daily programs and activities
Dietary Server
Menorah Park Center For Senior Living
Cleveland , Ohio
1 2008 - 06.2013
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and bags
Education
Bachelor of Fine Arts - Photography
Columbus College Of Art And Design
Columbus, OH2013
Skills
- Customer Service and Assistance
- Customer Relationship Management
- Process Optimization
- Data Evaluation
- Creative problem solving
- Cultural Awareness
- Onboarding new hires
- Strong verbal and written communication
- Program development and management
- Employee Training
Timeline
Lead Center Associate
Microsite Health
04.2021 - Current
Child Caregiver
SitterCity
10.2019 - 04.2021
Senior Program Coordinator
Christ The King Jesuit College Preparatory School
07.2015 - 03.2019
Program Coordinator
Public Allies
09.2014 - 07.2015
Hostess
Elephant & Castle
02.2014 - 08.2014
Assistant Photographer
Classic Kids Photography
09.2013 - 12.2013
Intern (SLI)
Children's Defense Fund Ohio
05.2013 - 07.2013
Dietary Server
Menorah Park Center For Senior Living
1 2008 - 06.2013
Bachelor of Fine Arts - Photography
Columbus College Of Art And Design
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