Kourtney Trainer
Phoenix,AZ
Summary
Detail-oriented professional skilled in client support and team collaboration. Known for effective problem-solving and performance enhancement, ready to leverage expertise to drive operational success and elevate customer experiences.
Overview
5
5
years of professional experience
Work History
Team Leader
Panera Bread
07.2025 - Current
- Led team in daily operations to ensure efficient service and customer satisfaction.
- Trained new employees on food preparation and safety protocols.
- Monitored inventory levels and assisted with stock management to minimize waste.
- Implemented process improvements for faster order fulfillment during peak hours.
- Provided feedback to team members to enhance performance and teamwork.
- Resolved customer complaints promptly, fostering positive dining experiences.
Manger
Tillys Retail Company
02.2025 - 07.2025
- Supervised team operations to ensure efficient product flow and customer satisfaction.
- Trained staff on sales techniques and product knowledge to enhance customer engagement.
- Implemented visual merchandising standards to optimize store presentation and maximize sales potential.
- Monitored inventory levels, ensuring timely restocking of merchandise to meet customer demand.
- Conducted performance evaluations, providing constructive feedback to improve employee productivity.
- Resolved customer complaints effectively, enhancing overall service quality and brand loyalty.
- Analyzed sales data to identify trends, informing strategic decisions for promotional initiatives.
- Managed and motivated employees to be productive and engaged in work.
Manager
McDonald's Restaurant
03.2021 - 11.2023
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored team members to enhance performance and productivity.
- Implemented operational improvements that streamlined workflows and reduced wait times.
- Managed inventory levels, ensuring adequate stock for peak service periods.
- Coordinated staff schedules to optimize labor efficiency during busy shifts.
- Enforced safety protocols and maintained compliance with health regulations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Work Planning and Prioritization
- Performance improvement
- Complex Problem-solving
- Relationship building
- Client support
- Cash handling
- Flexible schedule
Timeline
Team Leader
Panera Bread
07.2025 - Current
Manger
Tillys Retail Company
02.2025 - 07.2025
Manager
McDonald's Restaurant
03.2021 - 11.2023
High School Diploma -
Maricopa Community Colleges, Rio Salado Community College