Kourtney Twamley
Summary
Dedicated Medical Assistant experienced in direct patient care and medical office management. Cultivated trust and rapport with patients through strong communication and interpersonal skills while ensuring compliance with regulatory standards. Committed to achieving high levels of patient satisfaction and effectively supporting both patients and staff.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Hunstville Hospital Med
Hansville, AL
04.2023 - 06.2026
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake and maintained accurate medical records.
- Scheduled appointments and coordinated referrals for patients.
- Administered medications and monitored patient vital signs.
- Educated patients on treatment plans and health maintenance.
- Performed routine laboratory tests and collected specimens.
- Supported billing processes by verifying insurance information.
- Ensured cleanliness and organization of medical equipment and supplies.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments according to physician orders.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Certified Nursing Assistant
Grandview hospital
Birmingham, Alabama
03.2021 - 03.2023
- Supported patients in daily living activities and personal hygiene to enhance comfort and dignity.
- Assisted patients with daily living activities and personal hygiene.
- Provided compassionate care and emotional support to patients and families.
- Collaborated with nursing staff to implement patient care plans effectively.
- Maintained clean and safe patient environments in compliance with hospital standards.
- Recorded patient observations and care provided in electronic health records to ensure accurate communication and continuity of care.
- Instructed patients on health maintenance and medication administration procedures to promote understanding and adherence.
- Supported nursing staff during procedures by preparing necessary equipment and supplies.
Education
High School -
Dora High School
Dora, AlSkills
- Patient Care
- Clinical Support
- Time Management
- Organized
- Microsoft Word
- Powerpoint
- Organized
Volunteer Experience
- Mission Trip, 06/01/16, Moore, OK, Re-build buildings, Painting the buildings, Cutting wood with a saw
- Backyard Blessings, 06/01/16, Dora, AL, Put groceries in the bag, Bagged groceries for local needy children
- Mission of Hope, 06/01/16, Dora, AL, Assist people carrying groceries to the car, Bagged Groceries
Awards
- Bevill State Summer Honors Scholarship
- A honor roll
- Perfect Attendance
Timeline
Medical Assistant
Hunstville Hospital Med
04.2023 - 06.2026
Certified Nursing Assistant
Grandview hospital
03.2021 - 03.2023
High School -
Dora High School