Kourtney White
Byron Center,MI
Summary
Hospitality professional with experience in various roles in the service industry, advancing to General Management. Energetic and positive personality with excellent interpersonal and analytical skills, acquired through education and years of relevant work experience.
Overview
5
5
years of professional experience
Work History
MANAGER/BARTENDER
Green Door Bar & Grill
Lansing , MI
2023.01 - Current
- Enhanced customer experience through friendly interactions, personalized recommendations, and prompt resolution of issues.
- Trained and supervised staff, fostering a collaborative and efficient work environment.
- Managed cash and credit transactions, handling daily cash-outs and ensuring register balance, maintaining accuracy and security.
GENERAL MANAGER
Art's Pub
Lansing , MI
2021.07 - 2023.01
- Managed daily operations to ensure efficiency, quality control, and compliance with health and safety regulations.
- Provided outstanding customer service, effectively resolving complaints, and successfully integrated customer feedback enhancements.
- Scheduled all front of house staff, and occasionally back of house as well.
BARTENDER
Gun Lake Casino
Wayland , MI
2019.10 - 2020.03
- Prepared and served diverse alcoholic and non-alcoholic beverages efficiently in a fast-paced environment.
- Ensured compliance with state and federal alcohol laws, including age verification and responsible serving practices.
BARTENDER/SERVER
Gerald R. Ford International Airport
Grand Rapids , MI
2020.01 - 2020.03
- Managed high-volume service during peak travel times, maintaining efficiency and quality under pressure.
- Developed strong multitasking abilities, simultaneously handling multiple drink orders and customer interactions.
Education
Bachelor of Arts - Advertising
Michigan State University
East Lansing, MI05.2005
Skills
- Customer Service Expertise
- Team Training & Leadership
- Proficient in Mixology
- Menu Development
- POS System Knowledge
- Complex Problem-Solving
Timeline
MANAGER/BARTENDER
Green Door Bar & Grill
2023.01 - Current
GENERAL MANAGER
Art's Pub
2021.07 - 2023.01
BARTENDER/SERVER
Gerald R. Ford International Airport
2020.01 - 2020.03
BARTENDER
Gun Lake Casino
2019.10 - 2020.03
Bachelor of Arts - Advertising
Michigan State University
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