Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
CustomerServiceRepresentative

Kourtney Ybarra

Kokomo,IN

Summary

Well-versed in record keeping, data analytics, entering, and training. I have developed strong communication and problem-solving abilities due to the fast-paced environment of my current and past jobs. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Exotic Automation & Supply
03.2020 - Current
  • My position requires excellent organizational skills, communication skills to both the customer and the sales manager, being detail-oriented, and urgent resolution to problems.
  • I enter quotes, place orders, and work with Purchasing, Accounting, and Human Resources. I also must communicate directly with manufacturers and vendors.

Assistant Store Manager

Walgreens
03.2016 - 03.2020
  • This position was all-encompassing.
  • I was in charge of scheduling both the store and pharmacy, managing all employees, including providing reviews, managing the sales floor, example resets, pricing, and inventory, hiring, and handling disciplinary actions.
  • I was sent to stores that needed help with profits or personal issues, and I focused on turning those issues around.
  • Once resolved, they would assign me to another location.

Senior Pharmacy Technician

Walgreens
05.2011 - 03.2020
  • The photo department was where I was first hired as a photo technician.
  • I started training in the pharmacy six months after being hired.
  • After working for a year, I was promoted to a Pharmacy Technician.
  • Thereafter, I studied and passed the PTCB exam to qualify for the senior technician title.

Sales Associate

Aeropostale
04.2010 - 05.2011
  • Part-time job as a sales associate.
  • The main objectives were customer service, keeping things neat and organized, and pushing 'Aero Cool'.

Sales Associate

Sun City Tan
07.2009 - 05.2011
  • Hired as a bed technician.
  • This included keeping the beds and rooms clean, replacing broken equipment, and doing laundry.
  • I was promoted after a year to a Sales Associate.
  • The Sales Associate position entails selling memberships, lotions, upgrades, and other products.

Education

High School -

Northwestern High School
Kokomo, IN

Bachelor of Science - Criminal Justice

Indiana University Kokomo
Kokomo, IN
01.2013

Ancilla College
01.2008

Skills

  • Negotiation
  • Microsoft Excel
  • Analysis skills
  • Interdepartmental communication
  • Detail-oriented
  • Time management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Exotic Automation & Supply
03.2020 - Current

Assistant Store Manager

Walgreens
03.2016 - 03.2020

Senior Pharmacy Technician

Walgreens
05.2011 - 03.2020

Sales Associate

Aeropostale
04.2010 - 05.2011

Sales Associate

Sun City Tan
07.2009 - 05.2011

High School -

Northwestern High School

Bachelor of Science - Criminal Justice

Indiana University Kokomo

Ancilla College

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Kourtney Ybarra