MICHELLE GANCI
Frankfort,USA
Summary
Energetic Customer Service Representative and Inside Sales Associate with 20+ years of experience resolving complex customer inquires. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. People oriented individual with attention to detail and a positive attitude. Authorized to work in the US for any employer
Overview
34
34
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CBRE
Frankfort, NY
12.2022 - Current
- As part of a Call Center job function, I am responsible for providing exceptional customer service to ensure customer satisfaction.
- Develop strong customer relationships to encourage repeat business.
- Maintain a high level of professionalism when dealing with difficult customers.
- Identify areas of improvement in customer service processes and suggest changes accordingly.
- Answer inbound calls, chats and emails to facilitate customer service.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Attend regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Train new employees on company policies, job duties, and performance expectations.
- Participate in ongoing training programs related to job duties or responsibilities.
- Built and maintained working relationships with peers and upper management.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Inside Sales Representative/Customer Service Specialist
DeIorio Foods, Inc
Utica, USA
07.2006 - 09.2021
- Communicated all new sales promotions
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries
- Called on freight quotes and available trucking
- Conducted business-to-business telephone sales
- Managed and recorded all leads from outbound telephone marketing
- Contacted new and existing customers to discuss how their needs could be met with specific products and services
- Answered customers' questions regarding products, prices, and availability
- Completed company leadership training program
- Maintained friendly and professional customer interactions at all times
- Reviewed the company's aging report on a weekly basis
- Handled customer calls regarding their accounts receivable status and collect past due payments
- Printed and input orders that had been emailed to us from representatives and customers from different states
- Disbursed all orders to appropriate employees
- Worked with sales representatives, customers, and team members to ensure all orders are accurate and thorough
- Filed all orders using filing system
- Coordinated, scheduled and arranged meetings and travel calendars for all business and social events
- Attended food shows when needed
HR Generalist/ Service Coordinator Assistant
RCIL, Resource
Utica, USA
06.1999 - 09.2004
- Scheduled interviews, meetings and other HR events
- Coordinated seminars and meetings
- Maintained the record of every employee
- Completed termination paperwork and conducted interviews
- Excellent organization ability and strong communication with employees
- Assisted Senior Coordinators with clerical and operational support
- Prepared reports, coordinated project teams, organized meetings, and data entry work
- Met with clients outside the company to assist them with medical needs and help them access the community services they need
- I acted as the client's advocate, explained the available options to the clients, and kept records of the services offered
Administrative Assistant/Order Entry/Customer Service/ Accounts Receivable
Granny's Kitchen
Frankfort, USA
06.1991 - 08.1999
- Answered phone calls, scheduled meetings and supported visitors
- Carried out administrative duties such as filing, typing, copying, binding, and scanning
- Exhibited polite and professional communication via phone, e-mail, and mail
- Took purchase orders from each customer or salesperson and accurately input them into a computer database
- Helped customers with complaints, questions, gave them information about products and services, and processed returns
- Issued invoices, dealt with invoicing related correspondence, answered client's billing queries, and initiated collections on accounts that are past due
Education
Associate's Degree - Business Administration
Herkimer County Community College
Herkimer, NY05.1991
High School Diploma - Business
Mohawk Central School
Mohawk, NY06.1987
Skills
- Logistics
- Outside sales
- Business development
- Data entry
- Accounts receivable
- Collection management
- Leadership
- Inside sales
- Purchasing
- CRM software
- Customer service
- Microsoft Office
- Cold Calling
- Budgeting
- Phone etiquette
- Salesforce
- Account Management
- Order Entry
- Recruiting
- Negotiation
- Microsoft Outlook
- Sales Management
- Billing Procedures
- Promotions Programs
- Information Updates
- Special Orders
- Customer Inquiry Resolution
- Effective Customer Communication
- Credit Adjustments
- Professional Relationships
- Personality Profiles
- Customer Service and Assistance
- Data Operations
- Organizational Systems
- Maintaining Clean Work Areas
- Strategic Thinking
- Quality Control Policies
- Contract Negotiation
- Delivery Schedules
- Client Rapport-Building
- Developing Customer Relationships
- Strategy Development
- Client Needs Assessment
- Loyalty Programs
- Providing Feedback
- Internal Management Experience
- Confidential Records Management
- Communications Strategies
- Performance Feedback
Certification
- Professional Certification in Customer Service
- Inside Sales Representative Certificate
- SQF Training Certificate
- Food Safety Certificate
- Fish Committee Certificate
References
Carlos Diaz, FSC Customer Service Manager, CBRE, (860) 801-1697
Jim Viti, VP Of Sales And Marketing, DeIorio Frozen Foods, (315) 624-2720, jviti@deiorios.com
personal, gancishelly22@gmail.com
Timeline
Customer Service Representative
CBRE
12.2022 - Current
Inside Sales Representative/Customer Service Specialist
DeIorio Foods, Inc
07.2006 - 09.2021
HR Generalist/ Service Coordinator Assistant
RCIL, Resource
06.1999 - 09.2004
Administrative Assistant/Order Entry/Customer Service/ Accounts Receivable
Granny's Kitchen
06.1991 - 08.1999
Associate's Degree - Business Administration
Herkimer County Community College
High School Diploma - Business
Mohawk Central School