Kourtney A. Stukes
Elmont,NY
Overview
6
6
years of professional experience
Work History
Investigator (Discipline II)
NYC Department Of Correction
12.2022 - Current
- Conduct investigations in reference to sexual abuse & sexual harassment, ensuring utilization of trauma informed interview techniques, and ensuring privacy and confidentiality in accordance with Prison Rape Elimination Act of 2003.
- Conduct thorough face-to-face interviews with persons in custody and document investigative findings.
- Locate and preserve evidence of various forms, including documentary, digital and physical evidence.
- Document findings and compose detailed, fact-based, concise reports, with the appropriate analysis and recommendation for subsequent action.
- Managing and organizing assigned caseloads with varying deadlines.
Human Resources Intern
NYC Department Of Correction
05.2021 - 08.2021
- Assigned shields and identification cards to uniform and civilian staff
- Prepared and delivered paychecks to staff
- Answered HR and shield room phone line and performed clerical duties including but not limited to filing paperwork and maintaining office organization
- Created and updated tracking spreadsheets using MS Excel
Customer Service Associate
Walgreens Pharmacy
04.2021 - 06.2021
- Independently maintained the sales floor and stocked merchandise
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Assisted in inventory management by accurately scanning merchandise and updating stock records.
- Aided colleagues during busy periods or absences by covering other registers or tasks as needed.
- Handled high-volume sales periods with professionalism, efficiently managing large quantities of transactions.
Community Center Associate
New Beginnings
05.2020 - 03.2021
- Prepared ministry service program bulletin
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Assisted in event planning and execution for community center functions and events
Programs Intern
NYC Department Of Correction
06.2019 - 08.2019
- Scheduled program providers for volunteer services orientation
- Scheduled programs and services for persons in NYC DOC custody
- Assisted Director of Volunteer Services with conducting orientation presentation for program providers
Softlines Associate
Sears
05.2018 - 08.2018
- Implemented loss prevention measures within the Softlines department by diligently monitoring customers, reporting suspicious activity, and securing high-value items.
- Ensured high levels of cleanliness throughout Softlines area by regularly tidying shelves and performing daily light cleaning tasks.
- Promoted special offers or discount events within the Softlines department to encourage customer interest and drive sales growth.
- Assisted customers with product inquiries, offering expert advice on features, sizing, and styling options.
- Assisted with seasonal merchandise changes, ensuring timely transition of displays and accurate labeling for promotional events.
- Processed transactions accurately using point-of-sale systems while efficiently handling cash and credit card payments from customers.
Education
Master of Science - Human Resources Management
Stonybrook University
Stony Brook, NY05.2023
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA05.2020
Skills
- Microsoft Word, PowerPoint, Excel, Outlook
- NYC DOC Corrections software (IIS, ILS, ELS, CMS, CAPPI, etc)
- Excellent verbal and written communication
- Versatile inter-personal skills, interviewing techniques
- Customer Service
- Teamwork and Collaboration
- Time Management & Organization
Accomplishments
Member of the Temple University Chapter of The National Society of Leadership & Success
Timeline
Investigator (Discipline II)
NYC Department Of Correction
12.2022 - Current
Human Resources Intern
NYC Department Of Correction
05.2021 - 08.2021
Customer Service Associate
Walgreens Pharmacy
04.2021 - 06.2021
Community Center Associate
New Beginnings
05.2020 - 03.2021
Programs Intern
NYC Department Of Correction
06.2019 - 08.2019
Softlines Associate
Sears
05.2018 - 08.2018
Master of Science - Human Resources Management
Stonybrook University
Bachelor of Arts - Criminal Justice
Temple University
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