Kourtnie Crutcher
Tahuya,WA
Summary
Conscientious and enthusiastic Certified Medical Assistant offering over 19 years of experience in fast-paced settings. Eager to contribute to team success through hard work and attention to detail. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Motivated to learn, grow and excel in the medical field.
Overview
19
19
years of professional experience
Work History
Medical Assistant
The Doctors Clinic
04.2023 - Current
- Assisted physicians with minor in office procedures, including preparing wounds, lacerations, and abscesses, setting up instrument trays and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
St. Michaels Medical Center, Cancer Care Center
07.2021 - 01.2023
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Medical Assistant
Swedish Medical Group
09.2017 - 07.2021
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
The Doctors Clinic
11.2007 - 09.2017
- While working at The Doctors Clinic I worked in a number of specialty clinics and gained a vast amount knowledge. I started out working in pediatrics in 2007. In 2009 I moved to Working part time in OB/GYN and pediatrics in the Women's and Children's clinic. From 2012 to 2016 I worked as a rotator at the Salmon Medical Center. During this time I worked in Gastroenterology, ENT, General Surgery, Vascular, Orthopedics, Physical therapy and helped out in the Endoscopy center. For the last year I was with The Doctors Clinic I worked primarily in Orthopedics.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant
Virginia Mason Medical Center
07.2006 - 11.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with team members to complete orders.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Taught patients about medications, procedures and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Gathered forms, copied insurance cards and helped to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Obtained client medical history, including medication information, symptoms and allergies.
Externship
Harrison Memorial Hospital, South Kitsap Urgent Care and Family Clinic
03.2006 - 06.2006
- 160 hours Completed
Education
Associate of Technical Arts - Medical Assisting
Olympic College
Bremerton, WAHigh School Diploma - undefined
East Valley High School
Spokane Valley, WASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Diagnostic equipment expertise
- Monitoring patient progress
- Wound dressings
- Medical office administration
- Inventory and Supply Management
- Patient Care
- Scheduling
- Patient Assessments
- Medical Records Management
- Efficient and reliable team player
- Point of care testing
- CPR
- Ambulating and repositioning patients
- Direct Patient Care
- Emergency procedures understanding
- Prioritizing STAT Orders
- Maintaining liquid nitrogen tanks
- Assisting with physical exams
- Patient Management
- OB/GYN procedures
- Compassionate
- Patient-focused care
- Autoclaving processes
- EKG
- Orthopedic splints
- Patient Scheduling
- Respiratory therapy functions
- Phlebotomy
- Sterilization techniques
- Equipment sterilization
- Sterile technique
Timeline
Medical Assistant
The Doctors Clinic
04.2023 - Current
Medical Assistant
St. Michaels Medical Center, Cancer Care Center
07.2021 - 01.2023
Medical Assistant
Swedish Medical Group
09.2017 - 07.2021
Medical Assistant
The Doctors Clinic
11.2007 - 09.2017
Medical Assistant
Virginia Mason Medical Center
07.2006 - 11.2007
Externship
Harrison Memorial Hospital, South Kitsap Urgent Care and Family Clinic
03.2006 - 06.2006
High School Diploma - undefined
East Valley High School
Associate of Technical Arts - Medical Assisting
Olympic College
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