MELISSA OLSON
Kingston,WA
Summary
Dedicated Medical Assistant with expertise in patient scheduling and respiratory therapy functions at The Doctors Clinic. Proven ability to build trust through exceptional customer service and effective communication. Skilled in managing electronic health records and insurance authorizations, ensuring seamless patient experiences and compliance with medical standards.
Overview
20
20
years of professional experience
Work History
Medical Assistant
The Doctors Clinic
12.2006 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- CPAP and Oxygen qualifications and compliance
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Scheduling Coordinator
California Imaging & Diagnostics
01.2005 - 08.2006
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used [Software] to schedule patients.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
Education
No Degree - X-Ray Technician/Back Office Medical Assistant
Maric College
Vista05-2006
Skills
- Patient scheduling
- Customer service
- Respiratory therapy functions
- Medical terminology knowledge
- Chronic disease management
- Reliable team player
- Insurance authorizations
- Electronic health records
Timeline
Medical Assistant
The Doctors Clinic
12.2006 - Current
Scheduling Coordinator
California Imaging & Diagnostics
01.2005 - 08.2006
No Degree - X-Ray Technician/Back Office Medical Assistant
Maric College
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