Dynamic General Manager with a proven track record in operations management, team building, and customer relations. Known for enhancing team performance and driving operational efficiency, resulting in increased sales and improved service delivery.
Work History
General Manager
1 Year 1 Month
Burger King | 01.2024 - 02.2025
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
General Manager
1 Year 5 Months
Little Ceasers | 03.2025 - 08.2026
Oversaw daily operations to ensure efficient service delivery and adherence to brand standards.
Implemented staff training programs to enhance team performance and customer engagement.
Analyzed sales data to identify trends and optimize inventory management practices.
Developed promotional strategies that increased foot traffic and boosted monthly sales figures.
Fostered a positive work environment by mentoring team members and promoting professional development.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Led initiatives to enhance food safety compliance and maintain high-quality standards in food preparation.
Streamlined scheduling processes, improving workforce management and reducing labor costs.
General Manager
3 Years 3 Months
KFC | 04.2020 - 07.2023
Oversaw daily operations to ensure efficient service delivery and adherence to brand standards.
Implemented staff training programs to enhance team performance and customer engagement.
Analyzed sales data to identify trends and optimize inventory management practices.
Developed promotional strategies that increased foot traffic and boosted monthly sales figures.
Fostered a positive work environment by mentoring team members and promoting professional development.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Led initiatives to enhance food safety compliance and maintain high-quality standards in food preparation.
Streamlined scheduling processes, improving workforce management and reducing labor costs.