K. Patricia Kitenge
Aubrey,Texas
Summary
COMMITMENT | SERVICE | INTEGRETY I’m seeking for a position as a Senior Customer Service Representative. I have over 10+ years of customer relations experience. I am dependable, reliable, excellent work ethics, great social skills, and I am eager to grow in an environment that will stimulate, challenge, and provide me with the opportunity to further develop my skills and career. REVELENT SKILLS Excellent Written and Verbal communication Proficient with Microsoft office products Ability to develop and use pivot tables and data bases to obtain and develop reports. Ability to multi-task and meet deadlines in a fast-paced, team environment, while developing affirmative working relationships and to interface with all levels of personnel in a positive manner. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Dealer
Honda Canada Inc, DCD
07.2013 - 11.2022
- Assisting both Auto and MC/PE dealers with their daily stock orders, investigate CBO’s, Back Order ETA and take proper action to ensure Back Orders are filled
- Helping dealers resolve their parts list inquiries, processing Dealer’s critical orders, Pricing inquiries, Accessories and parts availability, Promote a strong use of Ebiz communication system and proper use of forms
- Maintain Call Handle time while providing good customer service to our dealers, also assisted with dealer credit/returns inquiries.
Customer Relations Representative
Honda Canada Inc
06.2011 - 07.2013
- Handled 30-50 calls daily, case reviews, offer goodwill assistance to customers, updated Customers’ information such as ownership, addresses and pertinent details
- Assisting dealers with goodwill gestures request, recall inquiries, clearance letter inquiries and warranty information inquiries
- Parts inquiries, pricing, B/O, ETA.
Bilingual Remarketing and customer service associate
Toyota & Lexus Financial Inc
09.2009 - 08.2010
- Performed daily updates from Autovin on vehicles inspections and accounts maintenance, while performing customer service tasks, handled over 60 calls daily providing loan updates to clients
- Interacted with Toyota and Lexus dealers across Canada as well as wear and tear on lease-end vehicles, and invoiced customers for charges
- Performed daily reports, stats, and collection calls to customers who did not return vehicles upon lease end.
Bilingual Operation Associate
INGDIRECT Bank Canada
10.2008 - 08.2009
- Performed a variety of non-phone day to day operations such as:
- Account maintenance and check verification, RSP transfers, account opening and general client inquiries
- Monitor fraudulent charges and reported to fraud department, handled clients Estates from across the province, large Estate (30K-up) and Small Estate (0-30K) within INGDIRECT
- Reviewed clients Will and required documentation in order to settle estate, interacted with lawyers, trustees, as well as Executor(s).
Customer Service Representative
Citibank Canada
09.2001 - 12.2005
- Handled clients’ inquiries such as card activations, over credit limits and past due accounts
- Application verification, updated customer records and address change requests
- Assisted Customers with credit limit increase and customer retention.
Customer Service Representative
CIBC Visa
10.1998 - 07.2001
- Answered over 80 calls daily
- Performed client account maintenance, Account activation, address and contact information updates, credit increase inquiries
- Supported customer retention efforts
Customer Service Agent
Envoy Air
05.2023
- Assisting passengers with boarding, bag check, rebooking flights, changing Itinerary, handling Jet bridge and position it to meet the aircraft.
Education
SEPTEMBER -
OCTOBER
01.2021
Certified Nursing Assistance, INTERNATIONAL HEALTH GROUP -
01.2007
Medical Lab-Technician -
EVEREST COLLEGE
Skills
- Customer Service
- Active Listening
- Calm Under Pressure
- Excellent Communication
- Good Telephone Etiquette
- Multitasking Abilities
- Dependable and Responsible
- Problem-Solving
Languages
French
Timeline
Customer Service Agent
Envoy Air
05.2023
Dealer
Honda Canada Inc, DCD
07.2013 - 11.2022
Customer Relations Representative
Honda Canada Inc
06.2011 - 07.2013
Bilingual Remarketing and customer service associate
Toyota & Lexus Financial Inc
09.2009 - 08.2010
Bilingual Operation Associate
INGDIRECT Bank Canada
10.2008 - 08.2009
Customer Service Representative
Citibank Canada
09.2001 - 12.2005
Customer Service Representative
CIBC Visa
10.1998 - 07.2001
SEPTEMBER -
OCTOBER
Certified Nursing Assistance, INTERNATIONAL HEALTH GROUP -
Medical Lab-Technician -
EVEREST COLLEGE
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