Summary
Overview
Work History
Education
Skills
Trailblazer
Certification
Professional Highlights
Timeline
Generic

Keith L. Privette

Virginia Beach,VA

Summary

Over 20 years of experience in project management and strategic technology implementation, specializing in program management and digital transformation. Expertise in leading Salesforce consulting initiatives and managing IT departments to optimize system performance and reduce costs. Proven ability to develop strategic IT plans and oversee large-scale projects, consistently delivering results that exceed expectations. Strong leadership, team building, and problem-solving skills enhance operational efficiency and drive successful outcomes.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Technology Program Director; Digital Technologies

Elevance Health
Norfolk, VA
02.2019 - Current
  • Provide Leadership, Training and Guidance over the digital technology portfolio that includes consumer facing self-service, data science, mobile, artificial intelligence, machine learning, api management, data management and scaled agile framework implementation journey initiatives.
  • Saved the company an average of $5M per year with rapidly developing on the salesforce platform instead of purchasing a large software package for digital transformation portfolio work.
  • Built a fully functioning Portfolio Management application on the Salesforce.com platform for tracking all the work the Digital Organization was implementing. This included Roadmaps, Roadmap Items, Risks, Dependencies, Product Catalog to allow for visualizing the data to make evaluations of working on the correct priorities.
  • Improved efficiency of providing targeted answers about digital transformation work from an avg of 5-7 days of consolidation, reformatting and distribution to 2 hours having a source of truth about all the portfolio of work.

Scrum Master

Elevance Health
Norfolk, VA
06.2017 - 02.2019
  • Manage 2 Scrum teams of developers, analysts, and testers.
  • Manage the prioritization and resolution of software defects within the mobile application.
  • Built relationship with Product owner and other stakeholders to facilitate team's interaction to execute the vision and scope within the budget for the Anthem Anywhere mobile application.
  • Coached Product Owners in creation and maintenance of Product Backlog with Grooming Sessions.
  • Coached team members on Scaled Agile Framework principles and provided general guidance on the methodology.
  • Engaged with other Scrum Masters to increase the effectiveness of the application of Agile in the organization.
  • Interfaced with the Program Management Office to ensure project goals and requirements are being met.
  • Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings.
  • Provided all support to the team using a servant leadership style whenever possible and led by example.

Scrum Master

TEK Systems on Contract at Elevance Health
Virginia Beach, VA
11.2016 - 06.2017
  • Delivered the first Medicaid Mobile App to the State of Indiana 1 month early and on budget.
  • Act as a Project Manager specifically when it comes to planning resources, delivery dates, approval processes, developing RACI's and budgeting.

Project Manager

Liberty Tax Services
Virginia Beach, VA
11.2011 - 11.2016
  • Managed the scope and activities for 4 work streams and released 7 new white label Tax Applications.
  • Provided leadership within a program for building a new technology platform for both online and franchise office tax preparation.
  • Develop conceptual user interface design specifications for fulfilling user story requirements.
  • Managed user acceptance testing through several technical and business process implementations.
  • Planned, Monitored and Executed user stories within the Agile process for over 9 different area paths.
  • Developed and maintain the scope charter for the platform implementation.
  • Developed and maintained project plan activities and resources.
  • Managed and implemented 1500+ User Stories totaling 3500+ Story Points.
  • Worked with Product Owners and Business Stakeholders to document and manage the product strategy.
  • Collaborated with the Scrum Team to ensure proper velocity of stories are prioritized for each Iteration.
  • Continually improved standard standards and processes for monitoring within the Agile SCRUM SDLC.
  • Obtained my Certified Scrum Master certificate.
  • Managed backlog grooming sessions for prioritizing user stories for the next Iteration.

Senior Business Analyst Consultant

Analysts International Corporation
Minneapolis, MN
03.2011 - 07.2011
  • Documented End to End processes for implementing an eCommerce Marketplace on BestBuy.com.
  • Developed and documented processes for processes product assortments from several supply partners.
  • Managed user acceptance testing through several technical and business process implementations.
  • Developed process models to integrate the online store, order management, fulfillment management, payment processing and Supplier & Seller management.
  • Facilitated and documented the information integration between external Vendors for processing product assortments to the ecommerce website.

Project Manager/Senior Business Analyst

Target Corporation
Minneapolis, MN
06.2008 - 03.2011
  • Company Overview: Target Technology Services within the IT Strategy, PMO, and Enterprise Architecture Group
  • Developed and implemented the utilization of the requirements module within Quality Center 9.2.
  • Managed the project plan for implementing an upgraded version of Quality Center.
  • Managed the implementation of transitioning from one requirements management tool to another tool. Leveraging resources from several different organizational units throughout the corporation.
  • Developed the process for gathering, collaborating and processing information for implementing packaged software.
  • Mentored and worked with teams to leverage the enhanced Scenario Based Requirements (SBR) processes and technologies needed to implement vendor software packages onsite or software as a service with the vendor.
  • Provided governance, leadership, and mentorship on utilizing best practices for software implementation.
  • Target Technology Services within the IT Strategy, PMO, and Enterprise Architecture Group

Project Manager/Senior Business Analysis Consultant

Weatherly Consulting
Minneapolis, MN
09.2006 - 05.2008
  • Led business analysis, system requirements management and business process technology architecture for the implementation of an enterprise client relationship management software as a service application.
  • Gathered, analyzed, and designed how business process requirements would function for an adoption of a new customer relationship management on-demand tool.
  • Managed the connections between the strategy, business processes and detailed requirements to implement customer relationship management software as a service tool.
  • Provided the business architecture leadership to facilitate the communication to several disciplines including field financial advisors, enterprise field operations, quality assurance, developers, integration architects, data migration specialists, training, and field deployment operational staff to facilitate decision making based on facts of the project.

Senior IS Business Consultant (FTE)

UnitedHealth Group
Minneapolis, MN
05.2005 - 07.2006
  • Led business analysis, system requirements management and quality assurance for an employer portal application. Responsible for writing the project scope, requirement documents, detailed design documents, test plans and user documents for an Employer Portal web application.
  • Led business analysis, project execution, discipline structure and senior leader communication efforts for the development of new software development lifecycle for the Employer Portal business group.

Senior Business Analyst Consultant

Alliance of Computer Professionals
Plymouth, MN
12.2004 - 05.2005
  • Led business analysis, system requirements management, project managed work breakdown activities, and quality assurance for the development of Carlson Marketing's new Service Oriented Architecture Platform for their Service offerings within their loyalty business.
  • Led business analysis, system requirements management and quality assurance for the development and implementation of a new loyalty program within their existing loyalty technology platform.

Business Analyst Manager

Concur
05.2004 - 12.2004
  • Led project management and business analysis, system requirements management and quality assurance for the development of new electronic receipt submission application.
  • Led coordinated work breakdown structures, business analysis, system requirements management and quality assurance for the development of a foreign currency reimbursement integration project.
  • Project managed, led business analysis, and provided subject matter expertise implementing a new software development life cycle utilizing an iterative development methodology.

Education

Bachelor of Arts - Sociology

University of Wisconsin At Whitewater
Whitewater, WI
05.1996

Skills

  • Project and portfolio management
  • Agile methodologies
  • Data analysis and machine learning
  • Salesforce development
  • Digital transformation
  • Team leadership
  • Stakeholder engagement
  • Strategic planning
  • Training and coaching
  • Staff management
  • Budgeting and financial management
  • Innovation and creativity
  • Expense control
  • Program strategy development
  • KPI tracking
  • Organizational leadership

Trailblazer

https://trailblazer.me/id/kprivette

Certification

  • Certified Scrum Master CSM, 07/01/13, 07/01/22
  • Scaled Agile Practitioner SP, 04/01/17, 04/01/22
  • Scaled Agile Consultant SPC, 10/01/17, 04/01/22
  • Scaled Agile Release Train Engineer RTE, 04/01/17, 04/01/22
  • Scaled Agile DevOps SDP, 09/01/18, 04/01/22
  • Expeditioner Salesforce Trailhead, 02/01/20, Present

Professional Highlights

  • 20+ years project management and project coordination experience.
  • 20+ years of strategic technology implementation and coordination.
  • 20+ years business analyst experience.
  • 15+ years of project, resource, and budgeting planning.
  • 20+ years in process analysis, design and documentation.
  • 10+ years of developing people for career advancement.
  • 15+ years analyzing, reviewing, documenting requirements.
  • 15+ years of Portfolio Project Planning on enterprise platform tools.
  • 10+ years of managing resources, resource development and talent management.
  • 20+ years software development lifecycle information management tools.
  • 10+ years financial services experience.
  • 15+ years building and implementing integrations between platforms.
  • 10+ years understanding and implementing cloud-based computing environments.

Timeline

Technology Program Director; Digital Technologies

Elevance Health
02.2019 - Current

Scrum Master

Elevance Health
06.2017 - 02.2019

Scrum Master

TEK Systems on Contract at Elevance Health
11.2016 - 06.2017

Project Manager

Liberty Tax Services
11.2011 - 11.2016

Senior Business Analyst Consultant

Analysts International Corporation
03.2011 - 07.2011

Project Manager/Senior Business Analyst

Target Corporation
06.2008 - 03.2011

Project Manager/Senior Business Analysis Consultant

Weatherly Consulting
09.2006 - 05.2008

Senior IS Business Consultant (FTE)

UnitedHealth Group
05.2005 - 07.2006

Senior Business Analyst Consultant

Alliance of Computer Professionals
12.2004 - 05.2005

Business Analyst Manager

Concur
05.2004 - 12.2004

Bachelor of Arts - Sociology

University of Wisconsin At Whitewater

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