Kraig Eriksen
Mechanicsville,PA
Summary
With over 10 years of experience in sales and management, I bring a track record of strategic planning and client relations success. I have expertise in CRM and market analysis, coupled with an ability to lead high-performing teams, drives significant business growth. Most notably, I led a team to achieve record-breaking sales figures, reflecting a strong dedication and skill in this field. I am passionate about family, community, and networking within each of these areas.
Overview
21
21
years of professional experience
Work History
Chief Operating Officer
Viking Axe Throwing
09.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Chief Operating Officer
Viking Home Repairs
06.2015 - 09.2022
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Monitored key business risks and established risk management procedures.
Operations Manager
Jesco Inc
04.2013 - 04.2015
- Worked in fast-paced sales environment, driving sales and customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and maintained relationships with external vendors and suppliers.
US NAVY
USA
09.2003 - 03.2013
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Management Information Systems
University of Maryland - University College
Hyattsville, MD10.2015
Associate of Science - Human Resources Management
University of Maryland - University College
Hyattsville, MD12.2014
Associate of Applied Science -
Colorada Technical University
Colorado Springs, CO12.2009
Skills
- Client Relationship Management
- Sales Strategy
- Market Analysis
- Negotiation
- CRM Software
- Team Leadership
- Communication
- Exceptional Communication Skills
- Proficient in building strong customer relationships, resulting in 20% increase in repeat business
- Innovative Problem Solver
- Developed unique solutions to complex client challenges, enhancing customer satisfaction
- Strategic Sales Planning
- Implemented new sales strategies, boosting revenue
Passions
- Technological Innovations
- Community Outreach
- spending time with family
- helping with community projects and festivals
- axe throwing and outdoor activities
- farming and farmers markets
Timeline
Chief Operating Officer
Viking Axe Throwing
09.2022 - Current
Chief Operating Officer
Viking Home Repairs
06.2015 - 09.2022
Operations Manager
Jesco Inc
04.2013 - 04.2015
US NAVY
USA
09.2003 - 03.2013
Bachelor of Science - Management Information Systems
University of Maryland - University College
Associate of Science - Human Resources Management
University of Maryland - University College
Associate of Applied Science -
Colorada Technical University
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