Summary
Overview
Work History
Education
Skills
Timeline
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Kraig Johnson

Los Angeles,CA

Summary

Dynamic customer service leader with a strong work ethic, recognized for resolving conflicts at American Airlines, enhancing customer loyalty. Proven ability to multitask and operate machinery safely as a certified forklift operator &leader at DHL Express. Dedicated to achieving goals and delivering exceptional service, always giving 110% effort.

Overview

7
7
years of professional experience

Work History

Customer Service Representative/Leader

American Airlines/Envoy Air Inc
11.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Lead Ramp Agent

DHL Express
06.2020 - 11.2021

Responsible for picking up freight and transporting packages and all shipments.

Certified driver,forklift operator and K Loader operater.

Meat Department Clerk/Customer Service Representative

Superior Grocers
02.2018 - 06.2020
  • Cut meats to customer specifications and answered questions about specialty products.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Contributed to the achievement of sales goals through effective merchandising strategies that drew attention to featured items or promotions.

Education

No Degree - Communications

Cal State Dominguez Hills
Carson, United States
06-2027

High School Diploma -

Junipero Serra High School
Gardena, United States
06-2018

Skills

Strong work ethic

Timeline

Customer Service Representative/Leader

American Airlines/Envoy Air Inc
11.2021 - Current

Lead Ramp Agent

DHL Express
06.2020 - 11.2021

Meat Department Clerk/Customer Service Representative

Superior Grocers
02.2018 - 06.2020

No Degree - Communications

Cal State Dominguez Hills

High School Diploma -

Junipero Serra High School
Kraig Johnson