Tyshawn Jones
Brooklyn,NY
Summary
Proven leader in customer service and sales, with a track record of enhancing customer satisfaction and loyalty at Get Insured. Skilled in digital marketing and communications, adept at leveraging social media management to drive growth and engagement. Increased repeat business through empathetic service and innovative problem-solving, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Leader
Get Insured
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Server/ Busser / Bartender
Applebees
06.2020 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate/ Sales Manager
Panda Kitchen and Bath
01.2019 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Learning computer IT systems.
- Learning computer software to start and finish purchases.
Mc Donalds
Mc Donalds
01.2017 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
Samuel W. Wolfson High School
Jacksonville, FL05.2020
Skills
Communications (4 years)
Typing (5 years)
Social media (5 years)
English
Organizational Skills
Word Processing
Microsoft Powerpoint
Cleaning
Customer service
House keeping
Computer Literacy
Computer Skills
Hotel experience
Hotel
Warehouse experience
Acting
Modeling (8 years)
Copywriting
Digital Marketing
Sales (5 years)
Google Analytics
Social Media Management
Proofreading
Web design (3 years)
Search Engine Optimization (SEO)
Graphic Design
Content Creation
Web Development
PPC Campaign Management
Timeline
Customer Service Representative/Leader
Get Insured
06.2023 - Current
Server/ Busser / Bartender
Applebees
06.2020 - 06.2023
Sales Associate/ Sales Manager
Panda Kitchen and Bath
01.2019 - 06.2019
Mc Donalds
Mc Donalds
01.2017 - 01.2019
Samuel W. Wolfson High School