Kraig Puckett
Pelham,United States
Summary
Driven Retail Manager with more than 25 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
2027
2027
years of professional experience
Work History
Food Safety Specialist
NSF/Steritech
2017 - Current
- Conduct assessments for hotel, restaurant, and grocery clients to ensure brand standards, food quality and friendly service.
- Observe food prep and cooking standards to ensure food safety, health, and sanitation practices.
- Teach and coach clients how to make their workplace a safer and healthier environment for themselves and their customers.
Senior Sales Representative
Verizon-Cellular Sales
01.2011 - 01.2017
- Program and troubleshoot the use of cellphone and accessories. Instruct customers on proper use of equipment.
- Responsible for the training and mentoring of newly hired reps.
- Provided hands on support and leadership to both associates and supervisors.
Bartender/Manager
Pelham's/Hilton
01.2006 - 01.2010
- Handled bartending, ordering, inventory, as well as customer relations.
- Hands on management style, able to cover any position. Very personable and well liked among the staff, vendors and customers.
Co-Manager
Piggly Wiggly/Bruno's Inc.
1994 - 01.2007
- Worked my way from the bottom- bagger to Co-Manager.
- Enforced store policies, security measures and customer service standards.
- Provided excellent customer service for sales growth and to ensure customer satisfaction.
- Assisted in managing daily operations and maintaining store inventory levels.
Education
Bachelors - Business Management
Jacksonville State University
Jacksonville, AL2005
Associates - Business Administration
Snead State Community College
Boaz, AL1999
Skills
- Food safety management
- Corrective action implementation
- Teamwork and collaboration
- Attention to detail
- Team building
- Customer service management
- Training and mentoring
- Effective communication
- Staff training/development
- Inventory tracking and management
CERTIFICATIONS
- Certified Professional-Food Safety
- CP-FS
Timeline
Senior Sales Representative
Verizon-Cellular Sales
01.2011 - 01.2017
Bartender/Manager
Pelham's/Hilton
01.2006 - 01.2010
Food Safety Specialist
NSF/Steritech
2017 - Current
Co-Manager
Piggly Wiggly/Bruno's Inc.
1994 - 01.2007
Bachelors - Business Management
Jacksonville State University
Associates - Business Administration
Snead State Community College