
Strategic Program & Portfolio Leader with 20 years of experience in enterprise transformation and operational modernization. Expertise in managing complex initiative pipelines and coordinating stakeholders to achieve alignment across product, operations, and supply chain. Skilled in timeline governance, milestone tracking, and financial oversight, with a focus on data-driven decision-making and collaboration for operational readiness.
Owned end-to-end vendor onboarding program, ensuring roadmap execution and on-time go-live across multiple markets.
Acted as single-threaded leader for category teams and vendors, unblocking onboarding workflows and standardizing processes.
Scaled self-service operations by developing onboarding documentation and knowledge assets to streamline post-launch support.
Established KPI-driven governance with metrics for onboarding cycle time and data quality to provide actionable insights for executives.
Led execution of enterprise transformation initiatives, modernizing operational platforms across inventory lifecycle and returns ecosystems.
Monitored program timelines to ensure on-time completion of milestones for enhancements and operational initiatives.
Coordinated cross-functional teams in operations, supply chain, IT, finance, and vendors to align execution efforts.
Analyzed financials and delivery metrics to identify efficiencies, driving cost-saving opportunities.
Directed multi-year transformation initiatives for platform modernization and business enablement programs.
Led initiative pipelines across interdependent programs, ensuring adherence to milestones.
Coordinated cross-functional teams of engineering, operations, stakeholders, and external partners to drive project alignment and execution.
Developed detailed execution plans with ownership assignments, delivery milestones, and dependency tracking.
Supported rollout of platform enhancements, improving user experience for extensive customer ecosystems.
Established governance frameworks, enhancing delivery efficiency by 20%.
Managed program financials, including budget tracking and performance reporting.
Identified risks and developed mitigation strategies, facilitating timely issue resolution.
Directed enterprise platform modernization initiatives to enhance digital operations and analytics capacity.
Managed extensive initiative portfolios for coordinated delivery across engineering and business teams.
Facilitated deployment and rollout of enterprise platforms to boost operational efficiency.
Collaborated with operations teams to align platform capabilities with business requirements.
Implemented DevOps delivery models, increasing execution predictability by 30%.
Enhanced analytics platforms for improved operational planning and strategic insights.
· Delivered $40M transformation programs across telecom enterprises.
· Managed cross-functional initiatives spanning infrastructure upgrades, CRM platforms, and automation programs.
· Coordinated global delivery teams and external partners across multi-stream initiatives.
· Improved cost efficiency by 15% through operational optimization initiatives.
· Led Agile transformation improving speed of execution by 25%.
· Led vendor coordination and escalation management ensuring service continuity.
· Improved KPIs through structured governance and operational process improvements.
· Managed operational platforms supporting business-critical services.
Program and project management
Agile delivery
Product delivery and pipeline
Stakeholder alignment
Milestone management
Risk management
Operational execution
Financial governance
Demand forecasting
Go-to-market strategy
Platform and product enhancement
Executive reporting