Hi, I’m
KIM DAYE-CANTRELL
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
14
years of professional experience
Work History
StellantisToledo, MI
Warehouse Assembly
06.2016 - 01.2023
Job overview
- Toledo Jeep North Assembly Plant
- Inventory; Inspection; Mechanical Testing; Team Lead; Team Repairman (Upgrader)
Creative Channel Services
Brand Ambassador
01.2016 - 02.2017
Job overview
- WebRoot
- Inventory; Train Best Buy Representatives; Program Sales Goals; Customer Service
Market
Printing Specialist
09.2012 - 12.2015
Job overview
- Source Hewitt-Packard
- Customer Service; Program Sales; Train Best Buy Representatives; Inventory
CSR, Percepta FMC
05.2015 - 08.2015
Job overview
- (Ford Motor Company)
- Assist Dealerships, and Customers with Rebates for Ford Fiesta, and Focus Vehicles
- Out-Bound Call Support, Data Entry
- CSR
CSR
Inbound Call Center
12.2013 - 02.2015
Job overview
- Technical Support; Billing/Payments; General Customer Service; Multi Window Tasking, Educate; Data Entry
West @ Home
Inbound Call Rep
02.2012 - 01.2014
Job overview
- Pro Flowers; Toys R Us, ; Technical Support; Billing/Payments; General Customer Service; Multi Window Tasking, Educate; Sales; Data Entry,Retention
Platinum Communications, AT&T
Assistant Store Manager
05.2009 - 01.2012
Job overview
- Cellular Sales; Residential Sales; Technical Support; Manage Less than 20 Employees; Cash Handling; Inventory/Stock; Scheduling; Training
Education
Schoolcraft CollegeLivonia, MI
No Degree from Electronic Technology
Eastern Gateway Community CollegeSteubenville, OH
Concurrent from Electrical, Electronics Engineering Technologies
Skills
- Typing 42 WPM
- Windows 7/8 Certification
- Assembly and Production
- Operations Support
- Inventory management
- Inbound and Outbound Calling
- Order Fulfillment
- Multi-line phone talent
- Administrative support
References
References
Upon Request
Timeline
Warehouse Assembly
Stellantis
06.2016 - 01.2023
Brand Ambassador
Creative Channel Services
01.2016 - 02.2017
CSR, Percepta FMC
05.2015 - 08.2015
Inbound Call Center
CSR
12.2013 - 02.2015
Printing Specialist
Market
09.2012 - 12.2015
Inbound Call Rep
West @ Home
02.2012 - 01.2014
Assistant Store Manager
Platinum Communications, AT&T
05.2009 - 01.2012
Schoolcraft College
No Degree from Electronic Technology
Eastern Gateway Community College
Concurrent from Electrical, Electronics Engineering Technologies
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