Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jackie M. Escobar

Mission,TX

Summary

Dynamic and detail-oriented professional with experience at Sharyland Medical Clinic, excelling in patient scheduling and insurance verification. Bilingual in English and Spanish, I effectively enhance patient interactions while managing high-volume communications. Proficient in medical software and committed to optimizing clinic operations through strong organizational skills and a focus on patient satisfaction.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Sharyland Medical Clinic
Mission, TX
03.2023 - 04.2023
  • Greeted and assisted patients, ensuring a welcoming environment.
  • Managed appointment scheduling using electronic health record system.
  • Verified patient information for accuracy and completeness during check-in.
  • Coordinated communication between medical staff and patients effectively.
  • Handled incoming calls, directing inquiries to appropriate departments promptly.
  • Maintained organized front desk area, enhancing operational efficiency.
  • Processed insurance information and collected payments accurately.
  • Provided support in managing patient flow to optimize clinic operations.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collected room deposits, fees, and payments.

Eligibility Specialist

Help America Corporation
Mission, TX
11.2018 - 12.2022
  • Evaluated eligibility applications for various assistance programs ensuring compliance with federal and state regulations.
  • Conducted thorough interviews to gather essential information from applicants, enhancing applicant experience and data accuracy.
  • Collaborated with staff to develop streamlined processes for application processing, improving workflow efficiency.
  • Provided training and support to new team members on eligibility determination protocols and system usage.
  • Assisting Patients with Government Assistance Programs for Medicaid.
  • Working with Texas Health and Human Services Commission case workers to obtain eligibility with patient.
  • Imputing data on Medi-tech & SPA

Volunteering

Operation Loan Star
San Juan, TX
2018 - 2018
  • Contributed to a positive school culture by participating in faculty committees and volunteering at events.
  • Demonstrated commitment to park success by volunteering for additional shifts or staying late when needed during busy periods.
  • Supported community outreach programs by volunteering as a guest performer or clinician at schools or workshops promoting music education initiatives.
  • Demonstrated strong work ethic by regularly volunteering for overtime and taking on additional responsibilities when needed.

Education

Medical Administration Assistant

South Texas Vocational Technical Institute
McAllen, TX
12.2018

GED -

The University of Texas Rio Grande Valley
Edinburg, TX
2017

Skills

  • Medical Practice Software : Medisoft, Medical Manager, eMedsystem
  • Data Entry : Obtaining and entering patient medical information
  • Operation of General Office Equipment
  • Patient Scheduling, Insurance Benefits Verification
  • Medical Record Documentation
  • Knowledge in Anatomy, Physiology, and Medical Terminology
  • Typing Letters or Correspondence
  • Using CPT, ICDI0-CM, HCPCS Books
  • Professional Telephone Etiquette and great communication skills
  • Capacity to multi-task under pressure
  • Bilingual in English and Spanish
  • Typing 42 WPM
  • Cash handling
  • Scheduling appointments
  • Front office management
  • Customer assistance and interaction

Certification

  • HIPPA (Health Insurance Portability and Accountability)-Certification
  • OSHA (Occupational Safety and Health Administration)-Certification
  • FEMA (Federal Emergency Management Agency)-Certification

Timeline

Front Desk Receptionist

Sharyland Medical Clinic
03.2023 - 04.2023

Eligibility Specialist

Help America Corporation
11.2018 - 12.2022

Volunteering

Operation Loan Star
2018 - 2018

Medical Administration Assistant

South Texas Vocational Technical Institute

GED -

The University of Texas Rio Grande Valley