Krenn Intharaksa
Miami,FL
Summary
Dynamic technical analyst with a proven track record in improving operational workflows and enhancing data integrity. Skilled in administering Power BI for actionable insights and optimizing ServiceNow functionalities for enterprise applications.
Overview
2
2
years of professional experience
Work History
ServiceNow Developer
Federal Express
Miami, FL
09.2025 - Current
- Enhanced ServiceNow functionalities for enterprise applications, improving user experience through cross-functional collaboration.
- Utilized JavaScript to create business rules and scripts, optimizing platform performance.
- Promoted to specialized team focusing on configuration management database (CMDB) due to exceptional performance.
- Collaborated with system architects to enhance data integrity and implement new plugins, optimizing FedEx's ServiceNow suite.
- Gained extensive knowledge of ServiceNow CMDB, improving troubleshooting capabilities for complex issues.
Technical Analyst
Federal Express
Miami, Florida
07.2025 - 09.2025
- Supported chief of staff for enterprise vice president, driving operational improvements.
- Administered Power BI dashboards that delivered insights, facilitating timely decision-making.
- Engineered custom data models with automated reporting workflows, improving team productivity.
Information Tecnology Intern
Federal Express
Miami, FL
06.2024 - 07.2025
- Streamlined application inventory migration from FedEx data centers to cloud environments utilizing Power BI for monitoring.
- Collaborated with application development managers to gather insights on ephemeral testing processes.
- Communicated development-level challenges and successes to leadership for strategic awareness.
- Improved resource management in Condor program through implementation of digital advancements.
Education
Bachelor of Science - Computer Science
Florida State University
Tallahassee, FLProjects
JukeBoxd
- A web application that allows users to create personal accounts, search for and review their favorite songs or albums via the Spotify API, and discuss with the rest of the community about all things music.
- Worked collaboratively in a team of 5 to produce a web app using the MERN (MongoDB, Express, React.js, Node.js) stack.
TallyMunch
- A web application made for foodies in the Tallahassee area. Users can create accounts and associate their favorite foods to it. Once logged in, users can search for any type of cuisine listed within the Yelp API or their favorite cuisine and any restaurant that fits the criteria will be returned with its information including: Address, phone number, and features.
- This was done within a team of 3, implementing relational database practices and using the Python Flask framework.
Timeline
ServiceNow Developer
Federal Express
09.2025 - Current
Technical Analyst
Federal Express
07.2025 - 09.2025
Information Tecnology Intern
Federal Express
06.2024 - 07.2025
Bachelor of Science - Computer Science
Florida State University