NOE VELASQUEZ
ServiceNow Developer
Miami
Summary
Results-driven IT professional with over four years of experience specializing in ServiceNow development, administration, WSD, ITSM process implementation. Proven expertise in CMDB management, asset lifecycle optimization, and ITIL-based operations. Skilled at designing and deploying scalable ServiceNow solutions that improve efficiency and data integrity. Recognized for analytical thinking, collaboration, and the ability to translate business requirements into practical technical solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
iTech AG
03.2021 - Current
- - Developed, configured, and maintained multiple ServiceNow modules to streamline ITSM processes and improve service delivery.
- - Directed CMDB data integration within ITIL frameworks, increasing operational efficiency by 25%.
- - Implemented reporting solutions for IT asset utilization, enhancing lifecycle tracking and cost control.
- - Led a CMDB data-cleanup initiative, improving data accuracy across more than 10,000 configuration items.
- - Collaborated with IT leadership to align platform functionality with business strategy and performance goals.
- - Automated repetitive ServiceNow tasks using client scripts and script includes, increasing productivity and reducing manual workload.
- - Supported the full software development lifecycle (SDLC): requirements gathering, design, coding, testing, and deployment.
Assistant Developer
ASI FIU
10.2018 - 05.2019
- - Assisted in debugging and enhancing the Academic Success Initiative (ASI) web portal.
- - Collaborated in team sprints to integrate new technologies and improve platform functionality.
- - Conducted system testing and validation to ensure reliability and optimal user experience.
Education
Bachelor of Science - Computer Science
Florida International University
Miami, FL01.2020
Associate of Arts - Computer Science
Miami Dade College
Miami, FL01.2017
Skills
- ServiceNow Expertise: ITSM, CMDB, Asset Management, Change & Incident Management, Knowledge Management, Service Catalog
- Technical Skills: JavaScript, Glide Scripting, UI Policies, Business Rules, Flow Designer, XML, Ajax, HTML, Java
- Frameworks & Tools: ITIL, Agile/Scrum, SDLC, Waterfall Methodologies
- Additional Skills: Data Analysis, Report Generation, Technical Documentation, Process Automation, System Integration
Websites
Certification
CSA | CAD | CIS-ITSM
Timeline
ServiceNow Developer
iTech AG
03.2021 - Current
Assistant Developer
ASI FIU
10.2018 - 05.2019
Associate of Arts - Computer Science
Miami Dade College
Bachelor of Science - Computer Science
Florida International University