Kressa Johnson
Gate City,VA
Summary
Detail-oriented Patient Service Representative with expertise in HIPAA compliance, insurance verification, and exceptional customer service. Committed to enhancing patient experiences through effective communication and accurate record-keeping.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Johnson City Eye Clinic
Johnson City, TN
02.2025 - Current
- Assisted patients with appointment scheduling and insurance verification processes.
- Managed patient check-in and check-out procedures efficiently.
- Provided information regarding services, procedures, and policies to enhance patient understanding.
- Maintained accurate electronic health records to support clinical operations.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
Pharmacy Technician
Kroger
Kingsport, TN
04.2018 - 05.2025
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Provided excellent customer service by addressing inquiries and resolving issues effectively.
- Assisted pharmacists in preparing and dispensing medications, enhancing workflow efficiency.
- Maintained accurate inventory records, optimizing stock levels to reduce waste.
- Stocked, labeled, and inventoried medication to keep accurate records.
Certified Nursing Assistant
Ballad Health
Kingsport, TN
02.2018 - 04.2025
- Provided direct patient care, including assistance with daily activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff to ensure patient safety.
- Assisted in implementing individualized care plans tailored to patient needs and preferences.
- Trained new nursing assistants on best practices for patient care and safety protocols.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Health Sciences
Mountain Empire Community College
Big Stone Gap, VA05-2020
High School Diploma -
Gate City High School
Gate City, VA05-2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Scheduling appointments
- Patient greeting
- Medical terminology
- Appointment scheduling
- Conflict resolution
Certification
CPR certified
Timeline
Patient Service Representative
Johnson City Eye Clinic
02.2025 - Current
Pharmacy Technician
Kroger
04.2018 - 05.2025
Certified Nursing Assistant
Ballad Health
02.2018 - 04.2025
Health Sciences
Mountain Empire Community College
High School Diploma -
Gate City High School