Kresta Richards

Receive truancy referrals from six elementary schools, meet with families to provide resources, file DCS and educational neglect charges when needed. Program instructor for WhyTry, a class court ordered to teens with charges.

Assisted guidance counselors with varies duties. Responsible for all student transfers in/out.

• Collaborated with school staff to identify resources or accommodations needed for students facing personal or emotional challenges.
• Maintained accurate records of student progress and counseling sessions, adhering to confidentiality guidelines while enabling effective collaboration among staff members.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated to collect balance in full.
• Improved customer payment compliance through negotiating mutually agreeable repayment plans.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.