Kricena Sayles
Columbia,SC
Summary
Highly experienced and self-motivated professional with a strong background in guest services. Possessing excellent customer relations, recordkeeping, and problem-solving skills. Creates a positive atmosphere when greeting and communicating with others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Microtel Inn & Suites By Wyndham - Columbia
09.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
ASSISTANT MANAGER
Dairy Queen
07.2021 - 09.2023
- Managed multiple projects and deadlines simultaneously to ensure deadlines were met
- Implemented process improvements to increase efficiency of administrative tasks
- Obtained signatures for financial documents and internal and external invoices
- Searched for information in company databases or online to answer questions or resolve problems
- Maintained executive offices by ordering supplies and arranging for maintenance services
- Instructed new employees regarding company policies and job duties
- Troubleshot minor problems and reported larger technical issues
- Calculated product quantities and ordered new items to prevent shortages.
ASSISTANT MANAGER/SERVER
Namaste Indian Restaurant
02.2019 - 06.2021
- Provided administrative support to team members and management in daily tasks
- Performed tasks to keep common areas and dining areas presentable throughout day
- Delivered food items to customers in a timely and accurate manner
- Monitored work areas and serving lines to verify safe food and service environment
- Stored food in designated containers and storage areas to prevent spoilage
- Liaised with chef and other kitchen staff to cook, garnish, and present food
- Seasoned and cooked food according to recipes and personal judgment and experience
- Washed, peeled and cut various foods to prepare for cooking or serving.
SERVER
Washington Commons
04.2018 - 02.2019
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Resolved customer complaints and inquiries in a timely manner
- Used good communication skills to reduce guest dissatisfaction
- Monitored food and beverage levels to satisfy customer needs
- Exercised focus and concentration to keep track of tables and remember orders.
Education
Associate of Arts - Business Administration And Management
Midlands Technical College
Columbia, South Carolina05-2024
Skills
- Revenue Growth
- Product and Service Knowledge
- Creative Thinking
- Organizational Systems
- Administrative Duties
- Cash Register Operations
- Production Leadership
- Office Administration
- Guest Relations
- Inventory Control
- Strategic Planning
- Staff Management
- Telephone skills
- Organization skills
- Scheduling
Certification
ServSafe
Timeline
Front Desk Receptionist
Microtel Inn & Suites By Wyndham - Columbia
09.2023 - Current
ASSISTANT MANAGER
Dairy Queen
07.2021 - 09.2023
ASSISTANT MANAGER/SERVER
Namaste Indian Restaurant
02.2019 - 06.2021
SERVER
Washington Commons
04.2018 - 02.2019
Associate of Arts - Business Administration And Management
Midlands Technical College
ServSafe
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