Theresa Moody
Downers Grove,IL
Summary
Customer-focused professional with diverse experience in retail and hospitality, including working in a high-energy retail shop and managing front desk operations at a busy dog hotel. Strong background in customer service, sales, and problem-solving. Proven ability to handle multiple tasks, maintain positive client relationships, and provide an excellent customer experience in fast-paced environments. Eager to bring my organizational skills and passion for service to a new role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dog Hotel and Daycare
05.2024 - Current
- Providing a positive experience for both pet owners and their pets, answering questions, and resolving concerns.
- Managing check-ins, check-outs, phone calls, and handling paperwork while keeping the operations running smoothly.
- Effectively managing time to ensure all tasks are completed on time, especially during busy periods.
- Promoting daycare services, products, or add-ons (such as grooming or training) to clients.
Retail Associate
Rockys
10.2020 - 2024
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked
- Demonstrated product knowledge to answer customer inquiries and make recommendations based on their needs
- Handled customer complaints or concerns promptly and effectively, striving for complete satisfaction
- Consistently met or exceeded monthly sales targets by utilizing persuasive selling skills
- Maintained a high level of product knowledge to effectively answer customer questions and provide recommendations
- Processed customer transactions accurately and efficiently using the point-of-sale system
Education
No Degree - Business Administration And Management
DeVry University
Lisle, ILHigh School Diploma -
Hinsdale South High School
Darien, IL06.2014
Skills
- Assisted customers in determining product needs and preferences Supported sales team in meeting monthly targets through clear communication Helped maintain organized inventory and product displays
- Spearheaded retail sales initiatives, driving consistent revenue growth over five years
- Implemented upselling strategies to maximize customer value and increase revenue
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Enhanced active listening skills to facilitate effective communication
- Facilitated effective communication through proper telephone etiquette Assisted colleagues in maintaining professionalism during client interactions Supported team efforts to enhance customer satisfaction through attentive phone handling
- Managed scheduling processes to optimize resource allocation
- Managed appointment scheduling to optimize client engagement and resource allocation
- Facilitated effective verbal and written communication to enhance team collaboration
- Assisted in drafting and editing documents to support team communication Facilitated clear and concise oral presentations to enhance understanding among team members Supported team efforts by providing effective written communication for project updates
- Cultivated positive guest relations through proactive communication and personalized service
- Facilitated customer assistance and interaction to enhance service quality
- Facilitated effective email correspondence to enhance communication efficiency
- Demonstrated meticulous attention to detail in all tasks and projects
- Optimized scheduling and prioritization of tasks to enhance productivity
Certification
Driver's License
Timeline
Front Desk Receptionist
Dog Hotel and Daycare
05.2024 - Current
Retail Associate
Rockys
10.2020 - 2024
No Degree - Business Administration And Management
DeVry University
High School Diploma -
Hinsdale South High School