KRIKOR KALAYDJIAN
Phoenix,AZ
Summary
Results-driven Operations and Support Analyst highly effective at coordinating processes between departments, individuals and government offices. Expert negotiator, problem solver, and organizer. Background in software analysis, commercial real estate, and banking.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Brokerage Assistant
VOSKANIAN INVESTMENT GROUP, INC.
Glendale, California
04.2016 - Current
- Drive business development by way of phone calls, emails, and securing meetings
- Maintenance of customer relationship management (CRM) database
- Research relevant market information via real-world channels and third-party sources, including but not limited to Xceligent, Loopnet and CoStar
- Create strategies for marketing pieces and proposals, BOVs via Intelishare, LOIs, legal contracts
- Liaise between County Recorder's Office, title companies, and escrow companies as pertaining to subject properties
- Organized and detail-oriented with a strong work ethic
Support Analyst
MRI Software LLC
Mesa, AZ
03.2022 - 01.2023
- Analyze complex Real Estate software issues through front-door and backdoor diagnostics
- Create SQL queries, log Incident Reports, and provide general technical support
- Engage with our worldwide client base and serve as primary point of contact for a broad variety of customers from financial and property management institutions
- Assist with a wide range of questions and issues, including those related to Generally Accepted Accounting Principles (GAAP) and software-related matters
- Troubleshoot with both technical savvy and creativity to meet client needs to deliver a consistent, professional experience
- Supported users with software, hardware and network issues
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone
Associate Fulfillment Specialist
WOLTERS KLUWER, Governance, Risk & Compliance
Phoenix, Arizona
03.2018 - 07.2020
- Worked directly and collaboratively with both internal and external customers to utilize resources effectively and deliver solutions that exceed customer expectations and minimize adverse impacts
- Obtained, grasped, and interpreted jurisdictional rules and regulations to effectively manage and process information between internal departments and public sector including Arizona Corporation Commission, Office of Secretary of State, and Maricopa County Recorder's Office
- Managed client expectations on timing, delivery and scope of given request or project in light of ever-evolving TATs
- Performed due diligence by managing pipeline, documents, and monitoring files
- Effectuated best practices by engaging in strategies for process improvement to meet SLAs
- Learned and adapted quickly to new technology and software applications
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Associate/Business Development
INTERPRES COMMERCIAL REAL ESTATE
City of Industry, CA
09.2014 - 02.2016
Associate/Business Development
KW COMMERCIAL
Pasadena, California
05.2013 - 08.2014
Credit Card Operations
CITY NATIONAL BANK
Los Angeles, California
10.2007 - 09.2012
- Analyzed monthly report for credit card renewal eligibility
- Processed payments received via check, branch settlement, or internal payment system
- Applied quality control pursuant to Maintenance, Adjustment, and New Accounts, and other information obtained from financial spreads
- Communicated directly with vendors to resolve charge-backs, fraudulence, disputes, and security verification
- Collaborated with Product (beta testing), Internal Communications, and Marketing Departments for successful product development, launch, and improvement
- Resolved myriad problems, improved operations and provided exceptional client support
- Increased customer satisfaction by resolving credit card end-user experience issues as it applied to both consumer and commercial portfolios
- Exercised leadership capabilities by successfully motivating and inspiring others
Timeline
Support Analyst
MRI Software LLC
03.2022 - 01.2023
Bachelor of Science - Computer Science
Maricopa Community Colleges & ASU (MAPP Program)
08.2020 - Current
Associate Fulfillment Specialist
WOLTERS KLUWER, Governance, Risk & Compliance
03.2018 - 07.2020
Brokerage Assistant
VOSKANIAN INVESTMENT GROUP, INC.
04.2016 - Current
Associate/Business Development
INTERPRES COMMERCIAL REAL ESTATE
09.2014 - 02.2016
Associate/Business Development
KW COMMERCIAL
05.2013 - 08.2014
Credit Card Operations
CITY NATIONAL BANK
10.2007 - 09.2012
Bachelor of Arts - English With A Concentration in Linguistics
Arizona State University
07.2002 - 05.2006
Education
Bachelor of Science - Computer Science
Maricopa Community Colleges & ASU (MAPP Program)
Phoenix, AZ 08.2020 - Current
Bachelor of Arts - English With A Concentration in Linguistics
Arizona State University
Tempe, AZ 07.2002 - 05.2006
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