Summary

Overview

Work History

Education

Skills

Volunteer Experience

Affiliations

Work Preference

Timeline

Krissy Ault

Summary

Friendly, driven, and passionate about helping others, I’m seeking a customer service role where I can combine my
problem-solving skills, communication expertise, and dedication to delivering memorable experiences.

Overview

years of professional experience

Work History

Health and Wellness Consultant

Plexus Worldwide

12.2023 - Current

Provide clients with comprehensive education on the importance of gut health and its connection to overall well-being.
Introduce and recommend high-quality wellness products that support gut health and overall body wellness.
Utilize social media, online marketing, and in-person consultations to promote health solutions.
Keep customers informed about exclusive promotions, discounts, and limited-time offers on wellness products.
Create engaging content and marketing campaigns to increase awareness and drive sales.
Offer personalized recommendations based on customer needs while promoting available deals.
Maintain strong, long-term relationships by offering continuous support and wellness tips.
Stay informed on the latest health trends, research, and industry advancements to provide up-to-date information.

Document Scanning (contract)

Manpower

07.2023 - 12.2023

Optimized file storage systems by categorizing scanned documents accurately and systematically.
Prepared documents for scanning by removing staples, paper clips, and other obstructions that could damage equipment or impede operations.
Adhered to strict confidentiality guidelines, safeguarding sensitive information during the scanning process.
Supported successful project completion by ensuring all required documentation was submitted on time and accurately formatted.

Account Manager (contract)

THERAPY BRANDS

01.2023 - 07.2023

Submitted and followed up on claims with health insurance companies
Requested and followed up on prior authorizations
Verified patient insurance coverage
Verified EOBs
Managed patient balances and collections
Handled customer inquiries regarding claims, billing, balances, and authorizations
Processed and reconciled patient payments, as well as insurance ERAs
Weekly and monthly reporting and analytics
Coordinated with providers and supervisors regarding accounts.

Medical Biller

CHILDREN'S HOSPITAL OF MINNESOTA

12.2019 - 12.2022

Researched and resolved denied medical bills, working with insurance to expedite claims payments
Confirmed insurance verification and authorizations prior to screening, coding and charge posting
Worked cross-departmentally to escalate claims for corrections
Responded to audit findings and made applicable coding additions or corrections.

Medical Coder

21st Century Oncology

10.2017 - 08.2019

Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
Resourcefully used various coding books, procedure manuals, and on-line encoders.
Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

Customer Service/Administrative Assistant

Express Employment

01.2014 - 10.2017

Researched property taxes, liens and estoppels to ensure for transfer of clear title
Communicated with realtors, lenders and property management companies throughout closing process
Prepared closing documents and scheduled closing dates.
Prepared general and specialized closing documents and organized real estate and lender loan documents in preferred order.
Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.