Kris Craig
Dealer Solutions Consultant II
Spring Hill,TN
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Multi-Product Dealer Solutions Consultant II
Cox Automotive/VinSolutions And DealerTrack
09.2019 - Current
- Work alongside implementation team during initial setup of Dealertrack DMS and provide onsite training, troubleshooting, and instruction with General, Sales, and Finance Managers.
- Continuous follow up with trained stores to provide relationships between the user and Dealertrack DMS.
- Responsible for presenting high-impact technical and consultative content both on-site and through webinar-based training sessions to VinSolutions customers to improve their understanding of all VinSolutions purchased products
- Work with implementation team to build out custom processes
- Upsell any current Vinsolutions customer when possible.
- Coordinated team exercises and group discussions to increase training engagement
- Develop alternative training methods if expected improvements are not seen
- Organized and directed orientation and onboarding sessions for employees and customers
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status
- Evaluated instruction methods to monitor program costs and maximize results
INSIDE SALES REP
Nutrex Research
06.2018 - 08.2019
- Quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries
- Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales
- Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest
- Quickly learn, master and sell new product offerings
- Top 5 Sales Rep by calling existing customers to expand new sales opportunities
- Continually studied scientific research and the effects of our supplement line with products such as protein and creatine and how they function in each metabolic pathway
OUTSIDE SALES REP
LANDRETH INC
05.2016 - 06.2018
- Created strategic brand building events to promote current product portfolio.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established new accounts through cold calling and personal visits to potential customers.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
FINANCE MANAGER
JONES MOTOR COMPANY
02.2014 - 05.2016
- Promoted from sales associate
- Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies
- Protect dealer assets by ensuring all paperwork is completed correctly prior to customer receiving payment quote
- Consistently hit and exceeded percentages of insurance and aftermarket product sales by upselling back end products
- Prepare sales contracts and final documentation for the purchase of each vehicle
SALES ASSOCIATE
JONES MOTOR COMPANY
01.2012 - 02.2014
- Consistently held position as one of the dealerships top- ranked salespersons each month
- Displayed excellent negotiating skills in a strong persuasive manner
- Recommended a better system for handling incoming calls, which improved customer service to both call-in and walk-in prospects
Education
Bachelor of Science - Education
University Of North Alabama
08.2010 - 05.2014
Skills
Training Curriculum Design
Customer Relationship Management (CRM)
Sales processes
Sales presentations
Business relationship cultivation
Technical issues analysis
Certification
Training Program Design
Additional Information
- ACTIVITIES, AWARDS, ACCOMPLISHMENTS , , Won 3 Sales Contests (Salesman of the year, Hustle Award, Salesman of the month) Trainer to new sales associates Volunteer: Developed community wide special Olympics program|Clean County Trash Pickup MVP: Basketball; Team Captain: Basketball Received Community Award for Heroism and Bravery for using life saving skills in an emergency situation
Timeline
Multi-Product Dealer Solutions Consultant II
Cox Automotive/VinSolutions And DealerTrack
09.2019 - Current
INSIDE SALES REP
Nutrex Research
06.2018 - 08.2019
OUTSIDE SALES REP
LANDRETH INC
05.2016 - 06.2018
FINANCE MANAGER
JONES MOTOR COMPANY
02.2014 - 05.2016
SALES ASSOCIATE
JONES MOTOR COMPANY
01.2012 - 02.2014
Bachelor of Science - Education
University Of North Alabama
08.2010 - 05.2014