KRIS DAHLSTRAND
McKesson
Richmond,VA
13
years of professional experience
Results-driven specialty pharmaceutical operations leader with over 15 years of experience in healthcare operations and program delivery. Manages oncology and multispecialty initiatives to enhance patient access and optimize product availability. Skilled in specialty distribution, provider network strategy, drug launch readiness, and cross-functional collaboration across legal, clinical, marketing, sales, analytics, supply chain, and technology.
Work History
Senior Specialty Customer Programs Manager
2 Years 8 Months- Direct strategy, governance, and daily operations for specialty pharmaceutical programs supporting oncology and multispecialty provider networks, including Auto Substitution, Fair Share, Order Review, Group-Level Allocation, and Sequestration.
- Protect continuity of therapy and customer access during constrained supply by integrating inventory, allocation, demand, purchase history, clinical-equivalence, reimbursement, rebate, and customer-impact considerations into operational decisions.
- Partner across Clinical, Portfolio, Pricing, GPO, Sales, Customer Care, Analytics, Master Data, Distribution, Finance, Legal, Marketing, and technology teams to launch and enhance programs with clear controls and escalation paths.
- Drove 9.7M in savings for customers enrolled in Auto Substitution for FY26 resulting in 2.7M in GP revenue for Specialty Oncology.
- Lead customer operating models for large multi-site oncology practices, including shared allocation pools, customer-specific substitution rules, manufacturer preferences, payer and rebate exceptions, product access controls, and recurring performance reviews.
- Operationalized a group-level allocation pilot, helping define onboarding, SAP validation, reporting, issue resolution, customer feedback, and phased expansion requirements.
- Built and maintained policies, SOPs, business rules, job aids, readiness checklists, decision matrices, communications, and audit controls for specialty distribution programs to ensure compliance and operational effectiveness.
- Own AutoSub controlled execution from product intake through go-live, including clinical approval, SAP configuration, customer/site exceptions, launch communications, post-launch monitoring, and corrective action.
- Drove launch readiness for new specialty products by coordinating supply, pricing, contracting, and rebate considerations, along with customer segmentation and clinical boundaries to ensure successful market entry.
- Developed executive governance framework with go/no-go gates for strategy, clinical eligibility, supply and economics, operational readiness, measurement, and post-launch performance to facilitate informed decision-making.
- Partner with Analytics to define and validate KPIs for enrollment, realized savings, conversion opportunity, GP impact, product performance, exception trends, recommendation accuracy, and customer experience.
- Provide data and insight for quarterly business-review capabilities, translating complex program activity into concise, customer-appropriate performance stories while protecting proprietary controls.
- Serve as business SME for AI enabled Allocations Bot, translating operating policy into AI requirements, decision rules, UAT scenarios, manual-review triggers, audit trails, and performance metrics.
- Implement operational efficiencies through automated reporting, dashboard enhancements, streamlined SAP uploads, standardized intake and QA, and improved data-refresh cadence.
Medical-Surgical Project Manager, Category Excellence
1 Year 6 Months- Led enterprise-wide Project Catapult, coordinating 20 category managers in a multi-year transformation that delivered more than $40M in total margin.
- Developed KPI dashboards, executive reports, and business-review materials while managing vendors, plans, schedules, scope, risks, dependencies, and change deliverables.
- Established execution standards and stakeholder rhythms to enhance accountability and adoption across business segments.
Medical-Surgical Account Manager, Assisted Living
1 Year 11 Months- Managed 300+ healthcare facilities across multiple states, growing the territory by 33% and achieving 122% of annual sales goal in FY22 and 130% in FY23.
- Built customer relationships, resolved access and service issues, and coordinated internal experts to enhance customer outcomes.
- Managed key account relationships, ensuring responsive communication and consistent service delivery.
- Coordinated cross-functional support to resolve customer issues and maintain account satisfaction.
- Developed account plans aligned with client needs, renewal goals, and revenue objectives.
Public Relations Officer & Project Manager
1 Year 7 Months- Facilitated healthcare delivery for 1.8M Medicaid members by acting as project liaison and led 100+ strategic partnerships to enhance enrollment and policy communications.
- Monitored budgets and recommended contract and procurement efficiencies while preparing targeted communications for executive and government stakeholders.
- Directed public information initiatives supporting Medicaid policy updates and agency announcements.
- Managed media inquiries, prepared talking points, and ensured consistent messaging across communications channels.
- Drafted press releases, website content, and stakeholder materials aligned with agency priorities.
Health Plan Contract Monitor
1 Year 10 Months- Directed compliance of health-plan contracts with state and federal requirements using analytics and dashboards to resolve executive issues.
- Project-managed partnership that provided over $413K in free care to uninsured residents.
- Reviewed Medicaid records for compliance with policy and program requirements.
- Tracked case activity in internal systems to ensure timely follow-up.
- Identified discrepancies in claims, eligibility, and supporting documentation.
Clinical Auditor
3 Years 10 Months- Investigated noncompliance and potential fraud, waste, and abuse, which resulted in more than $2M in retractions; developed audit tools and acted as an appeals SME.
- Conducted Medicaid compliance audits to verify adherence to state and federal program requirements.
- Analyzed claims, provider records, and supporting documentation to identify billing discrepancies.
- Reviewed financial and operational data using spreadsheets to ensure accurate audit findings.
Education
Bachelor of Science - Psychology
Skills
Customer programs
Patient access
Channel operations
Product launches
Operational efficiency
KPI insights
Data analytics
Stakeholder management
Policy management
SAP/S4 Hana
Salesforce
Power BI
SharePoint
Smartsheet
Timeline
Senior Specialty Customer Programs Manager
McKesson
02.2024 - CurrentRead More
Medical-Surgical Project Manager, Category Excellence
McKesson
04.2023 - 10.2024Read More
Medical-Surgical Account Manager, Assisted Living
McKesson
05.2021 - 04.2023Read More
Public Relations Officer & Project Manager
VA Dept. of Medical Assistance Services
10.2019 - 05.2021Read More
Health Plan Contract Monitor
VA Dept. of Medical Assistance Services
12.2017 - 10.2019Read More
Clinical Auditor
VA Dept. of Medical Assistance Services
02.2014 - 12.2017Read More
Covenant College
Bachelor of Science from Psychology
Read More