Kris Gleason
Learning & Enablement Systems Leader
Summary
Dynamic professional with over 20 years of experience in cultivating robust cross-functional partnerships and developing scalable, sustainable systems. Expertise in designing impactful training programs and human-centered, AI-driven quality assurance systems that enhance strengths, foster growth, and recognize achievements. Committed to driving innovation and collaboration, ensuring teams are equipped to thrive in a rapidly evolving landscape. Passionate about creating environments where success is celebrated and continuous improvement is a shared goal.
Overview
25
25
years of professional experience
Work History
Quality & Development Supervisor
ReUp Education
01.2025 - Current
- Own organizational quality vision, term-over-term KPIs, and continuous improvement initiatives for a 75+ person team, driving a 37% global quality increase.
- Oversee QA systems, mitigate risk, analyze data, design solutions, and manage team and leadership rollouts.
- Train and enable managers and 19 certified observers, set growth targets and ensure high-impact feedback.
- Conduct service delivery and performance audits, deliver targeted support and resolve protocol violations.
- Cross-functional design with Product, Comms, and Ops.
Training & Development Manager
ReUp Education
09.2021 - 12.2025
- Designed end-to-end learning journeys for virtual teams, defining scope and sequence and multimodality pathways.
- Coached managers in feedback and development planning.
- Streamlined onboarding and training programs, driving measurable adoption and continuous improvement.
- Built bold, psychologically safe learning environments by modeling active listening, empathy, transparency, and adult learning best practices.
Certified Trainer & Coach
Kris Gleason Coaching
2011 - 2025
- Established empowering relationships with 400+ adult learners, and internal and external partners.
- Designed and led +50 courses and workshops.
- Delivered 10+ DEIB company trainings.
Quality Observer, Success Coach
ReUp Education
2018 - 2021
- Designed comprehensive UX product plan & training rollout.
- Transformed feedback culture, rubrics and loops; resulting in record-breaking satisfaction and performance scores.
- Designed and led 2 DEIB company-wide trainings.
Coordinator
Women's Resource Center, CCSF
1996 - 2000
- Trained and managed a team of 25+.
- Project manager for 30+ city-wide events.
- Served as a member of the college advisory board.
Education
B.A. English Literature, UC Berkeley - 2003
05.2001 -
Co-Active Training Institute: ICF Coach Certification - 2011
Co-Active Training Institute: Leadership Graduate - 2013
Skills
Inclusive Leadership
Adult Learning Design
Quality Frameworks & Systems
Feedback Delivery & Culture
Strategy Enablement
Coaching & Talent Development
Operational Efficiency & Scale
Change Management & Adoption
Timeline
Quality & Development Supervisor
ReUp Education
01.2025 - Current
Training & Development Manager
ReUp Education
09.2021 - 12.2025
B.A. English Literature, UC Berkeley - 2003
05.2001 -
Certified Trainer & Coach
Kris Gleason Coaching
2011 - 2025
Quality Observer, Success Coach
ReUp Education
2018 - 2021
Coordinator
Women's Resource Center, CCSF
1996 - 2000
Co-Active Training Institute: ICF Coach Certification - 2011
Co-Active Training Institute: Leadership Graduate - 2013